Technology

Find information on technology resources and services in Burnaby, BC and beyond to support you during COVID-19. Many resources offered are free or low-cost. Contact the organization, or check their website to determine service eligibility. 

We're working closely with service providers to keep these guides updated, however information provided here may quickly change. Contact us if your organization listed here needs information updated, or if your organization would like to be included in our guides. 

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 Access affordable devices

BC Tech for Learning is open. They refurbish and redistribute technology to non-profit organizations, schools, and individuals in need of devices. Requests can be submitted online or through a Burnaby non-profit organization. 

BC Tech for Learning is currently accepting donations for computers and laptops in a revised manner to ensure they can follow health and safety procedures to protect our warehouse staff and technicians: https://www.reusetechbc.ca/donate.html .

Address

206 - 6741 Cariboo Road, Burnaby

Contact

Phone: Rob Nguyen 604-294-6886 ext 1
Email: ClientServices@reusetechbc.ca

Last updated
May 21, 2020

Burnaby School District (SD41) is helping the community in many ways:

  • The Continuing Learning Website is a newly launched remote learning platform for all Burnaby Schools. The resources on this site are intended to support students with self-directed learning activities across a wide variety of subject areas. 
  • Burnaby School District is connecting directly with families to loan devices to students in need.  Their priority is secondary students. Please contact your child’s school for more information.
  • Access to learning opportunities during regular school hours will be available for children of Essential Service Workers grades K - 6 who have exhausted all other opportunities for supervision of their children. These free services are available Monday to Friday from 9 a.m. to 3 p.m. See SD41 website for more information about support for children of essential workers (ie preschool children/before and after school care).
  • StrongStart (family programs for young children) have set up blogs to connect with families. Check these blogs for updates about StrongStart.
Address

5325 Kincaid Street, Burnaby

Contact

Phone: 604-296-6900
Email: inquiries@burnabyschools.ca

Last updated
October 6, 2020

Free Geek Vancouver is currently offering by-appointment computer sales. They are accepting recycling drop-offs during limited hours. Please check their website for updated hours and to learn what they accept.

Address

1820 Pandora Street, Vancouver

Social media
Last updated
July 27, 2020

Youth aging out of foster care can apply for Telus’s two year Mobility for Good program. Youth receive a refurbished smartphone with unlimited, Canada-wide talk and text and 3 GB of data per month, all at no cost.
Youth in BC are eligible if they were in permanent or temporary care of Ministry of Children and Family Development/Delegated Aboriginal Agency or on a youth agreement as of their 19th birthday OR are eligible for the Agreement with Young Adults Program

Last updated
April 29, 2020

Telus customers with disabilities who require assistive technology can receive assistance, tools and training.

Contact

Contact Telus directly at 1-866-558-2273 or via chat (https://www.telus.com/chat) to determine your eligibility and receive support.

Last updated
May 8, 2020

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Donate devices

BC Tech for Learning is open. They refurbish and redistribute technology to non-profit organizations, schools, and individuals in need of devices. Requests can be submitted online or through a Burnaby non-profit organization. 

BC Tech for Learning is currently accepting donations for computers and laptops in a revised manner to ensure they can follow health and safety procedures to protect our warehouse staff and technicians: https://www.reusetechbc.ca/donate.html .

Address

206 - 6741 Cariboo Road, Burnaby

Contact

Phone: Rob Nguyen 604-294-6886 ext 1
Email: ClientServices@reusetechbc.ca

Last updated
May 21, 2020

Seniors, families and individuals in Burnaby are in need of phones, tablets and computers (laptops) to stay connected during COVID-19. If you have an old cell phone, tablet or laptop, Digital Access Burnaby will distribute your donated device to those in need through local nonprofits and social service agencies.

Contact

Donate Cell Phones and Tablets here:

Burnaby Neighbourhood House (North) – contact literacy@burnabynh.ca or 604 –294-5444 before dropping off
Burnaby Neighbourhood House (South) – contact literacy@burnabynh.ca or 604-431-0400 before dropping off
Or
Drop off in person at the front door of Edmonds Community School, 7651 18th Avenue, Burnaby on Mondays or Fridays from 9 am to 2 pm or call 604-296-9012

Donate old computers and laptops here:

BC Tech for Learning – call 604-294-6886 ext. 3 or DonorRelations@reusetechbc.ca

Last updated
July 27, 2020

Free Geek Vancouver is currently offering by-appointment computer sales. They are accepting recycling drop-offs during limited hours. Please check their website for updated hours and to learn what they accept.

Address

1820 Pandora Street, Vancouver

Social media
Last updated
July 27, 2020

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Find printing, photocopying, scanning in Burnaby

Allegra Print and Imaging on Glenlyon Parkway offers printing services at a cost. They do not offer fax services. Open Monday to Friday from 9:00 a.m. to 5:30 p.m.

The library location this store is closest to is the Tommy Douglas Library.

Address

8620 Glenlyon Parkway, Unit 105

Contact

Phone: 604-255-3472

Last updated
August 4, 2020

Burnaby Print on Kingsway offers printing, photocopying, scanning and fax services at a cost. Services cost the following: Computer use: $1.00 per 10 mins, Printing: 15 cents for black & white and 50 cents for colour, Faxes: $1.50 first page, 50 cents for subsequent pages (local dialing), Scanning: $3.00 first page, .25 subsequent pages. Open Monday to Saturday from 10:00 a.m. to 6:00 p.m.

The library location this store is closest to is the Metrotown Branch.

Address

4546 Kingsway, Burnaby

Contact

Phone: 604-628-8844

Last updated
August 4, 2020
  • We're open daily for browsing, walk-in holds pickup, computer and Wi-Fi access. Printers and scanners are also available.
  • If you don’t have a library card, call 604-436-5400 to get one over the phone. You can also register for a library card when you arrive at the branch.
  • Don’t have a library card? Contact us at 604-436-5400 and we’ll register you for a new account that you can use right away.

  • Staff are providing one-to-one technology support by phone and email. Librarians can help with using devices, connecting to digital resources and finding information.

  • Access a wide range of online resources for free with your library card. Call or email the library for help finding the online resource you need or using BPL's resources.
  • Access Burnaby Public Library’s free Wi-Fi from your device at any of the four library branches, including outside (typically within 10-20 meters of the building). To connect to BPL’s Wi-Fi:
  1. On your mobile device, open up the Wi-Fi connections screen.
  2. Select the network called “Burnaby-Library-Wifi” and you will be automatically connected. No password or library card is required.
  • The library has added many more online resources, including this list of recommended ebooks for children.
Contact

Phone: 604-436-5400

Email: eref@bpl.bc.ca or contact us

Last updated
September 24, 2020

Colorama Printing and Copying

Colorama Printing and Copying in New Westminster offers printing, scanning, and copying at a cost. Open Monday to Friday from 10:00 a.m. to 6:00 p.m. Saturdays 11 a.m. to 5 p.m.

The library location this store is closest to is the Tommy Douglas Library.

Address

621 Belmont Street, New Westminster

Contact

Phone: 604-517-0672

Last updated
August 4, 2020

The Printing Edge on Merritt Avenue offers printing services at a cost. There is a $10 minimum charge for walk-in photocopying and scanning. Printing can be emailed beforehand to info@printingedgeonline.com or brought in on a USB stick. Open Monday to Friday from 10:00 a.m. to 6:00 p.m.

The library location this store is closest to is the Metrotown Branch.

Address

6850 Merritt Ave, Burnaby

Contact

Phone: 604-431-9297

Last updated
September 4, 2020

The Staples Store on Lougheed Highway and Madison offers computer rental stations, colour printing, black and white printing, scanning, faxing, and copying at a cost.

Open Monday 9:00 a.m. to 9:00 p.m, Tuesday 7:00 a.m. to 10:00 p.m., Wednesday 9:00 a.m. to 10:00 p.m., Thursday 7:00 a.m. to 10:00 p.m., Friday 7:00 a.m. to 10:00 p.m., Saturday 9:00 a.m. to 9:00 p.m., Sunday 9:00 a.m. to 9:00 p.m.

The library location this store is closest to is the McGill Branch.

Address

4265 Lougheed Highway

Contact

Phone: 604-320-6800

Last updated
September 4, 2020

Sure Copy Centre on North Road in offers printing, photocopying, scanning and fax services at a cost. Open Monday to Friday from 10:00 a.m. to 4:00 p.m.

The library location this store is closest to is the Cameron Branch.

Address

130-3355 North Road, Burnaby

Contact

Phone: 604-420-6689

Last updated
August 4, 2020

The UPS Store located in Burquitlam Plaza on Clarke Road in Coquitlam offers printing, photocopying, scanning and fax services at a cost. Open Monday to Friday from 9:00 a.m. to 6:30 p.m. Saturdays from 10:00 a.m. to 3:00 p.m.

The library location this store is closest to is the Cameron Branch.

Address

#181, 407-552 Clarke Road, Coquitlam

Contact

Phone: 604-931-6377

Last updated
August 4, 2020

The UPS Store on Edmonds near Canada Way offers printing, faxing, scanning, and copying at a cost. Services cost the following: Computer use: $2.50 per 15 mins, Printing: 25 cents for black & white and 89 cents for colour, Faxes: $2.00 first page, $1.50 for subsequent pages, long distance charges apply

Open Monday to Friday from 9:00 a.m. to 6:30 p.m. Saturdays from 10:00 a.m. to 3:00 p.m.

The library location this store is closest to is the Tommy Douglas Library.

Address

105-7655 Edmonds Street, Burnaby

Contact

Phone: 604-528-9232

Last updated
August 4, 2020

The UPS Store on Hastings near Gilmore offers printing, faxing, scanning, and copying at a cost. Services cost the following: Computer use: $2.50 per 15 mins, Printing: 25 cents for black & white and 89 cents for colour, Faxes: $2.00 first page, $1.50 for subsequent pages, long distance charges apply. Open Monday to Friday 9:00 a.m. to 5:30 p.m. and Saturday 10:00 a.m to 3:00 p.m.

The library location this store is closest to is the McGill Branch.

Address

4111 Hastings Street, Burnaby

Contact

Phone: 604-205-5888

Last updated
September 4, 2020

The UPS Store on Kingsway offers printing, photocopying, scanning and fax services at a cost. Computer use: $2.50 per 15 mins, Printing: 25 cents for black & white and 89 cents for colour, Faxes: $2.00 first page, $1.50 for subsequent pages, long distance charges apply.

Open Monday to Friday from 9:00 a.m. to 6:30 p.m. Saturdays from 10 a.m. to 4 p.m.

The library location this store is closest to is the Metrotown Branch.

Address

4974 Kingsway, Burnaby

Contact

Phone: 604-435-8142

Last updated
August 4, 2020

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Get internet at home 

Many internet and cellphone providers are offering additional support to customers because of COVID-19. This may include ending data caps, stopping disconnections and waiving roaming fees and long distance charges. Contact your internet or phone provider directly for the latest updates on their offerings

If you have guests using your internet due to COVID-19 you may want to set up a guest network. A guest network is a secondary network that provides secure Internet access for your guests. This network can have a different password from your main network. Devices connected to the guest network will be able to access the internet, but not other shared files, printers, network storage, etc. Guest networks can only be created with certain modems; visit Telus’ website for more details. If you have a different internet provider, contact them directly to ask about setting up a guest network.

Last updated
September 17, 2020

Telus’ Internet for Good program provides $10/month internet to families in BC who have children under the age of majority and are currently receiving the maximum Canada Child Benefit. This program has been expanded during COVID-19. If you have school-aged children and need internet access, please contact your child’s school for more information.

Contact
Last updated
April 29, 2020

VCN is a non-profit internet service provider. They provide services, including dial-up internet to individuals, non-profit organizations and community groups, by donation.

To access VCN’s free dial-up Internet service:

  • Register at VCN

  • Your account will work immediately without activation. You will need a home phone line and dial-up modem to use the service.

  • Instructions for dial-up setup are available.

Contact

Currently providing help by email or phone Monday to Friday, 10 a.m. to 4 p.m.

Phone: 778-724-0826
Email: help@vcn.bc.ca

Last updated
April 29, 2020

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Get internet in the community

Many Burnaby businesses provide free WiFi during their normal business hours. Availability may vary due to COVID-19 closures. You can find many free WiFi hotspots listed here.

  • We're open daily for browsing, walk-in holds pickup, computer and Wi-Fi access. Printers and scanners are also available.
  • If you don’t have a library card, call 604-436-5400 to get one over the phone. You can also register for a library card when you arrive at the branch.
  • Don’t have a library card? Contact us at 604-436-5400 and we’ll register you for a new account that you can use right away.

  • Staff are providing one-to-one technology support by phone and email. Librarians can help with using devices, connecting to digital resources and finding information.

  • Access a wide range of online resources for free with your library card. Call or email the library for help finding the online resource you need or using BPL's resources.
  • Access Burnaby Public Library’s free Wi-Fi from your device at any of the four library branches, including outside (typically within 10-20 meters of the building). To connect to BPL’s Wi-Fi:
  1. On your mobile device, open up the Wi-Fi connections screen.
  2. Select the network called “Burnaby-Library-Wifi” and you will be automatically connected. No password or library card is required.
  • The library has added many more online resources, including this list of recommended ebooks for children.
Contact

Phone: 604-436-5400

Email: eref@bpl.bc.ca or contact us

Last updated
September 24, 2020

Find information regarding local civic, recreation, cultural and library facilities and learn where free public Wi-Fi is located using the City of Burnaby’s interactive web map.

Address

4949 Canada Way, Burnaby

Last updated
August 5, 2020

Shaw Communications is providing free access to its “Shaw Go” WiFi network to everyone, whether or not they are Shaw customers.

To connect to Shaw Go WiFi:

  • On your mobile device, open up the WiFi connections screen.
  • Look for networks named “Shaw Go” and connect to them. You can find these online by entering a nearby address or intersection.
  • In your browser, you will have to accept Shaw’s terms and conditions. No personal information like name or email is required.
  • Once you accept, you’re connected!
Last updated
April 29, 2020
Contact

Telus offers free WiFi hotspts across Canada.To connect to Telus’ free WiFi:

  • Locate a WiFi hotspot called "#TELUS" and provide the requested information (email address and consent to their terms and conditions).
  • Once connected, you will be able to automatically connect to any other #TELUS WiFi hotspot for 30 days before having to re-authenticate.
Last updated
April 29, 2020

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Learn to use technology

Services for seniors:
(Self-referrals as well as referrals from BC211 and community agencies for these services)

  • Grocery shopping and other essentials for seniors who are able to pay for cost of groceries (service is also available in Farsi and Chinese).
  • Delivery of donated food bags for low income seniors.
  • Phone check ins, and support with any other needs.

Services for families with children 0-12:

  • Grocery shopping and other essentials for families who are isolated and can't get out but can afford to pay.
  • Delivery of donated food bags to low income families who are isolated. Grocery food cards may be avaliable (dependent on donations) for families who can still get out to shop.
  • Virtual programming, will include: Mother Goose, children's activities, parenting resources, and connections to partners who are doing programming.
  • Phone check ins, and support with connecting to any other needs.

Computer Drop-In (in-person):

North House

Mondays: 10:00 am – 12:00 pm (by appointment only, call 604-294-5444)

South House

Mondays: 12:00 pm – 2:00 pm (by appointment only, call 604-431-0400 or email literacy@burnabynh.ca)

Thursdays 3:00 pm – 5:00 pm (by appointment only, call 604-431-0400 or email literacy@burnabynh.ca

Webcafe (on Zoom):

Mondays: 12:00 pm – 2:00 pm and Thursdays: 3:00 pm – 5:00 pm (online – register here)

Would you like to learn how to use email, search the Internet, create files and documents or explore videoconferencing via Zoom, Jitsi, Callbridge and so much more? Volunteer Computer Instructors are available to help you with your computer learning needs. They will assist you with your questions and online application forms (ex. CERB, EI). 

Online training:

If you need more help than the support provided at the WebCafe, BNH will pair you up with a volunteer who will meet you online to answer your questions. Volunteers are able to provide support in English, Cantonese, Farsi, Mandarin, Korean and Punjabi. Please email Rajeeta Samala, Adult Literacy Program Coordinator, at literacy@burnabynh.ca if you are interested.

Zoom and Skype basics:

BNH has created a series of YouTube videos in English, Punjabi, Chinese and Farsi about how to use different video calling tools, including Zoom and Skype.”

Virtual Programs:

Check out Burnaby Neighbourhood House's schedule of virtual programs.

Address

North: 4908 Hastings Street, Burnaby
South: 4460 Beresford Street, Burnaby

Contact

9:30 a.m. to 4:30 p.m. Monday to Friday

North: 604-294-5444
South: 604-431-0400

Youth Employment Program: 236-889-4065

Social media
Last updated
September 15, 2020
  • We're open daily for browsing, walk-in holds pickup, computer and Wi-Fi access. Printers and scanners are also available.
  • If you don’t have a library card, call 604-436-5400 to get one over the phone. You can also register for a library card when you arrive at the branch.
  • Don’t have a library card? Contact us at 604-436-5400 and we’ll register you for a new account that you can use right away.

  • Staff are providing one-to-one technology support by phone and email. Librarians can help with using devices, connecting to digital resources and finding information.

  • Access a wide range of online resources for free with your library card. Call or email the library for help finding the online resource you need or using BPL's resources.
  • Access Burnaby Public Library’s free Wi-Fi from your device at any of the four library branches, including outside (typically within 10-20 meters of the building). To connect to BPL’s Wi-Fi:
  1. On your mobile device, open up the Wi-Fi connections screen.
  2. Select the network called “Burnaby-Library-Wifi” and you will be automatically connected. No password or library card is required.
  • The library has added many more online resources, including this list of recommended ebooks for children.
Contact

Phone: 604-436-5400

Email: eref@bpl.bc.ca or contact us

Last updated
September 24, 2020

Services currently provided by phone or internet using primarily email and Zoom.

We provide information and orientation to Immigrants and refugees in various languages including Arabic, Mandarin/Cantonese, Russian, Punjabi, Hindi, Farsi-Dari, Serbo-Croatian, Tagalog, English and French. This includes services linked to the impact of COVID-19 as well as information related to settlement, documentation for PR card renewal, sponsorship and citizenship.

Conversation classes are held Mondays to Fridays: tech mentoring is provided in first language over the phone, homework support over the phone and workshops are available on various topics.

Address

207 - 7355 Canada Way, Burnaby

Contact

Phone: 604-395-8000
Email: burnaby.settlement@issbc.org

Last updated
August 17, 2020

The Neil Squire Society’s Distance Computer Comfort Program offers free tutoring to people with physical or sensory disabilities through a virtual classroom. Participants can learn how to use a computer, laptop, tablet, or smartphone (including Android and Apple devices).
The Neil Squire Society is not offering in-person computer tutoring or refurbished computers at this time.

Contact

Gordon Watt, Distance Computer Comfort Coordinator:
Phone: 1-877-673-4636
Email: gordonw@neilsquire.ca

Last updated
April 29, 2020

Seniors across Canada can book an appointment for free one-on-one help with a volunteer through TechServeTO. Volunteers are required to complete a criminal record check and go through a screening process before being paired with learners. TechServeTO also maintains a blog with tech tips and offers online workshops. Workshops can be customized to a specific group’s needs and offered in a range of languages.

Contact

Phone: 1-888-418-4771

Email: techservetoronto@gmail.com

Or book an appointment on their website.

Social media
Last updated
October 21, 2020

YWCA TechLink offers free IT and tech support over the phone and virtually throughout Metro Vancouver. TechLink will be able to help you with general IT and tech-related queries, including setting up devices, making video calls, setting up e-mail accounts, accessing government services, accessing the internet, and more. They can provide support in English, Farsi, Russian, Spanish, Ukranian, Bengali, and Tagalog.

Contact

Phone: 1-833-386-4129

Email: help@techlink.ywcavan.org

Last updated
August 26, 2020

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Misinformation and COVID-19

Led by the International Fact-Checking Network (IFCN) at the Poynter Institute, the #CoronaVirusFacts / #DatosCoronaVirus Alliance unites more than 100 fact-checkers around the world in publishing, sharing and translating facts surrounding the new coronavirus.

Last updated
April 29, 2020

The Canadian Anti-Fraud Centre collects information on fraud and identity theft. They provide information on past and current scams affecting Canadians, including common scams associated with COVID-19. Follow their advice to protect yourself from fraud.

Last updated
September 17, 2020

Google’s Fact Check Tools allows you to browse and search for fact checks, mostly related to recent news items. Information is provided by fact checkers, journalists and researchers, not by Google employees.

Last updated
April 29, 2020

Infotagion checks information shared through social media against independent, trusted and official sources, like public health services and the World Health Organization. The site was created by British Member of Parliament Damian Collins and others.

Last updated
April 29, 2020

This is a website created by Ryerson Social Media Lab at Ted Rogers School of Management with Federal government funding. It provides updated COVID-19 related information and debunks false claims on the internet, particularly social media.

Last updated
April 29, 2020

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Rights, privacy and COVID-19

EFF is a global non-profit organization focused on digital rights and civil liberties. They have in-depth analysis and commentary to share on COVID-19 and digital rights, including free speech, surveillance, transparency and more.

Last updated
April 29, 2020

Mozilla is a global non-profit organization working to ensure the Internet is a global public resource that is open and accessible to all. Mozilla creates open source tools, such as the Firefox browser, and works on internet issues. On their blog, they have covered COVID-19 related topics including privacy concerns related to contact tracing apps.

Last updated
May 8, 2020

OpenMedia is a global non-profit working for an open, affordable and surveillance-free internet. They are Vancouver-based and write about COVID-19’s impacts on digital rights both locally and globally.

Last updated
April 29, 2020

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Stay connected with video calling

For a quick comparison of many vidoeconferencing tools, please check out this comprehensive guide.

Before downloading or using any communication tools, please keep in mind that security settings, updates, terms of agreement, and privacy concerns can change at any moment with these apps and websites. Some communication tools allow for password protected chats, which prevents unwanted guests from joining, but not all. 

This guide, created by Vancouver Public Library staff, provides information on all the popular remote communications tools so you can find the best tool for you!

Last updated
July 9, 2020

More healthcare providers are offering video and phone support to patients, frequently using Doxy.me. If you have an online appointment through Doxy.me, your healthcare provider will send you a link to their online “waiting room”.
Simply visit this link to join their call, no account is needed. You will need to use a device with a camera and microphone to join the video call.
All data is encrypted and patient sessions are anonymous.

Last updated
April 29, 2020

Good for Facebook users and works with almost any device or computer. Primarily used for sending messages, but also includes a video chat option. On April 24, Facebook announced a new tool, Messenger Rooms, which can be used for video chat with up to 50 people. Participants do not require a Facebook account to join. Messenger Rooms is not yet available for all users. Many of the privacy concerns about Facebook also apply to Facebook Messenger: https://www.digitaltrends.com/social-media/facebook-account-required-for...

Last updated
May 8, 2020

Messenger Kids is a free video calling and messaging app for smartphones and tablets.
Parents use their Facebook account to create a Messenger Kids account for each child and can control the settings and contact list. Kids can use the app to chat with friends.

Last updated
April 29, 2020

Free with, but only with Apple devices. Uses end-to-end encryption, however, there was a security problem identified that was fixed in 2019. Comes preloaded onto any Apple device and works on internet or cellular connections. Phone numbers may be required. There is also a Group FaceTime option, allowing users to chat with up to 32 Apple Users at once.

Last updated
April 29, 2020

Good for video calls for up to twelve people and requires a phone number. Works on Android and Apple devices. Features end-to-end encryption, however, you must agree to Google’s privacy agreement and allow it to access your contacts. You can also leave video messages for people you call — a nice feature that others can play again and again if they’re missing you.

Last updated
April 29, 2020

Google Hangouts is a free chat and video calling tool for users with Gmail accounts. Video calls can include up to 10 people. All participants must have Gmail accounts and log in to Hangouts.

Last updated
May 8, 2020

Google Meet allows users to create video calls with up to 100 users. Google Meet is now available for free to individual users with Google accounts. After September 30, meetings created by free accounts will be limited to 60 minutes.  

Some business users may also have access to Google Meet through the subscription-based service G Suite, with participant limits up to 250 people.

Last updated
May 8, 2020

Houseparty has become very popular game and video chat social networking service during COVID -19. It is free to use and available for iOS, Android, MacOS and Chrome. There are some in-app purchases available, but not required to use.

Houseparty lets you video chat with up to 8 people and play games together. You can add friends by name, through contacts, Facebook, or by sending them a link to play a game and/or chat. You can also set up private rooms to stop unwanted people form joining in.

Owned by Fortnite developer Epic Games. This recent BBC article discusses security concerns and a likely hoax that Houseparty was hacked.

Last updated
April 29, 2020

Send texts, audio messages and video chat with this free app (owned by Facebook). There is no end-to-end encryption and up to 6 people can video chat.

Last updated
April 29, 2020

An easy to use, browser based, end-to-end encrypted video chat website. Jitsi Meet is open source, free, and users don't need to sign up or provide any personal information. When users visit the website, a link is generated at the top of the page and you click 'Go'. This will take you to a unique URL where your video chat can occur. Others can join you if you email them this link and they click on it. Users can do conference calls with several people with some basic functions for running meetings. It is possible to set a password.

Last updated
April 29, 2020

Users can do one-to-one calls or group calls using an Android phone or iPhone. It can support up to 50 people at once for free (other apps may charge for larger group calls. Furthermore, you can customize the themes in the app to your taste, select a ringtone, take a screenshot, etc. There are fun features and games.

Last updated
April 29, 2020

You can send texts, audio calls and video chat with a free app or on your computer. It offers end-to-end encryption and up to 200 people can connect.

Last updated
April 29, 2020

Talk to friends and family through video chat — but not in real time. Free, but offers you a subscription to support what they do. The push-to-talk feature creates a sort of digital walkie-talkie where you leave someone a video (but not a photo), or ‘Polo’, and they watch it whenever they get the chance.

Marco Polo is similar to Snapchat, however, it saves all of your video messages so you can revisit conversations later, and it also doesn't limit your video time.

Last updated
April 29, 2020

Used by organizations for coworkers or classmates to chat, meet, call, and collaborate online. Microsoft Teams is being used by some school districts during COVID-19 to offer online learning to students. It integrates with other Office 365 tools. Check out our resource guide to help you learn how to use Microsoft Teams.

Last updated
May 27, 2020

This new app is an extension of the Google Chrome browser and it encourages people to watch movies and TV shows together. The app allows you to watch something on Netflix video streaming at the exact same time as other users, and chat about it in real time. After installing it through the Chrome Web Store, start watching a movie on Netflix. Then click on the small ‘NP’. You’ll see a URL to share with whoever you want to join. When they click the link, all they have to do is hit the NP icon to view together. There is a chatbox to type in while the movie is playing.

Last updated
April 29, 2020

A free app with optional that lets you do quizzes with other people. Similar to Trivial Pursuit, it features fun quizzes on different topics that you can do with friends and family.

Last updated
April 29, 2020

Use this free app (and can be used on your computer, but you need to download it to a mobile phone first) to send text, audio calls, and video chats.
This is a secure chat option with end-to-end encryption where up to 10 people can connect.

Last updated
April 29, 2020

Skype to Skype calling is free, but other uses are subject to various charges. Skype is owned by Microsoft and offers video and audio calling, as well as a messaging feature. It has an easy-to-use interface, and supports up to 50 people on the same audio call. Skype also lets you record, save and share your video calls.

Burnaby Neighbourhood House has created a series of YouTube videos in English with Chinese and Punjabi subtitles about how to use Skype.

Last updated
May 7, 2020

A fun way to send messages and short videos for friends and family. It features filters that augment images by adding silly hats, eyes, noses, voices, and stickers. You can take a number of “snaps” and send them in chronological order for a “story” that you share with others. Messages are automatically deleted after a brief time. You can also use Snapchat to send standard text messages and make video phone calls.

Last updated
April 29, 2020

You can send text and short videos or video phone calls with this free app. Messages are automatically deleted after a period of time for your security, but people can take pictures of the screen. You can chat with up to 32 people.

Last updated
April 29, 2020

You can send texts and images by free app and on your computer. You have secure encrypted chats and the option to delete items by a specific time. Chat groups can have up to 200 people and expanded to 5000 in a super group.

Last updated
April 29, 2020

Allows users to send text messages and make phone calls (with or without video). Users can also send and receive videos, documents, and voice messages. It is owned by Facebook. WhatsApp offers end-to-end encryption, which means that only you and the person you're sending a message to can read what you send. It is best suited for calling friends on mobile devices, however, there are also options for use by businesses and organizations.

Last updated
April 29, 2020

Zoom is a videoconferencing platform typically used by schools and businesses because it can host up to 1,000 people in a video meeting. Free with limitations. Some restrictions and fees are being suspended during COVID-19. 

Zoom’s website also has resources for using the platform for different purposes, such as meetings, education and virtual events.

Check out these resources from our recent Zoom 101: Basics and Zoom and Beyond webinars for Burnaby non-profit staff.

Burnaby Neighbourhood House has created a series of YouTube videos in Cantonese, Punjabi, and Farsi about how to use Zoom.

Kudoz has created two YouTube videos about using Zoom on a computer or on a smartphone.

Last updated
May 7, 2020

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