Housing and homelessness

Find information on housing and services for people experiencing homelessness in Burnaby, BC and beyond to support you during COVID-19. Many resources offered are free or low-cost. Contact the organization, or check their website to determine service eligibility. 

We're working closely with service providers to keep these guides updated, however information provided here may quickly change. Contact us if your organization listed here needs information updated, or if your organization would like to be included in our guides. 

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Renters and landlords

The BC Government describes the rules for the state of emergency about paying rent, the temporary rent supplement, rent increases, accessing rental units and common areas, evictions, and legal questions. Includes links for applications and further information.

Last updated
April 30, 2020

Not COVID-19 specific. Low income individuals and families that live in or are moving to Burnaby may be eligible for a low-fee, no interest, short-term loan to help with rent and damage deposits. The BC Rent Bank also serves other locations in BC.

Last updated
April 30, 2020

Not COVID-19 specific. This information for newcomers can be read in English, French, Mandarin, Tagalog, Punjabi, Arabic, Urdu, and Spanish.

Last updated
April 30, 2020

A resource created by Courthouse Libraries BC, with information from legal and library professionals. Contains a number of links that may help those in any housing situation during the pandemic.

Last updated
April 30, 2020

The Legal Services Society (Legal Aid BC) has added to their FamilyLaw website with a list of legal questions and answers regarding a range of concerns including parenting, mortgages and rent, abuse and family violence, immigration and refugees, and welfare and benefits. The FamilyLaw website also has created a page with legal updates: https://familylaw.lss.bc.ca/coronavirus-updates .

Last updated
May 20, 2020

A news bulletin from the BC Government explaining the new measures, updated on April 7th. Translations available in French, Chinese, Farsi, Korean, and Tagalog.

Last updated
April 30, 2020

Information for landlords from BC’s professional association of landlords. Includes sample letters to tenants, safety tips, and frequently asked questions.

Last updated
April 30, 2020

Low-income working families may be eligible for cash assistance from BC Housing to help with their monthly rent payments. This regular program has been adapted for COVID-19.

Last updated
April 30, 2020

In a dispute between a landlord and a tenant, the Residential Tenancy Branch (RTB) can help parties resolve the issues over phone or email. Landlords and tenants can apply for dispute resolution if they can't resolve a problem. Hours are 9 am to 4 pm Monday to Friday.

Contact

Phone: 604-660-1020 or 1-800-665-8779
Email: hsrto@gov.bc.ca

Last updated
May 5, 2020

Not COVID-19 specific. BC Seniors aged 60+ who are not able to make rent or pay utility bills may be eligible for a loan from the Seniors Service Society.

Last updated
May 11, 2020

Lower income seniors renting in the private market may be eligible for a rent supplement from BC Housing. This regular program has been adapted for COVID-19.

Last updated
April 30, 2020

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Shelters: Burnaby

Burnaby Lake Arena Warming Centre

Warming Centre run by the City of Burnaby. Anyone who needs a place to stay is welcome. Guests are not separated by gender. Intake hours are from 8 p.m. to 8 a.m. daily on a first come first served basis. Closing on June 30, 2020.
• Free
• No ID required
• No referral needed
• 19+
• Couples admitted, physical distancing in place
• Families with children will not be turned away, staff may help find accommodation elsewhere
• No alcohol or drug use in centre, staff do not carry naloxone
• Wheelchair accessible
• Pets allowed
• No storage provided, no carts inside
• Snacks provided
• No laundry or showers
• Other services include: WiFi available

Address

3677 Kensington Ave., Burnaby

Contact

Phone: 604-294-7206

Last updated
June 1, 2020

Emergency shelter for homeless adults. Run by Progressive Housing, funded by the City of Burnaby and BC Housing. Nonbinary people are welcome but dorms are separated by male and female. Intake is between 10 a.m. and 10 p.m.
• Free
• 40 beds total (some at shelter, some at an off-site hotel), currently at capacity
• ID required, anything with a name on it
• Phone for availability
• 19+
• Couples cannot stay together
• No children
• Harm reduction supplies
• Wheelchair accessible
• Pets allowed
• Small storage lockers available
• Meals provided - breakfast and dinner, lunches dependent on donations
• Laundry and shower available
• Other services include: Connection to counseling, healthcare and permanent long term housing, housing applications, nurse practitioner every week (can prescribe safe supply drugs) and pharmacist daily, outreach in the community

Address

2294 Douglas Rd., Burnaby

Contact

Phone: 604-522-9669

Last updated
May 27, 2020

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Shelters: Lower Mainland

Shelter for homeless adults. Run by Vancouver Aboriginal Friendship Centre Society (VAFCS). Transgender people are welcome but facility is gender segregated; transgender clients may experience monitoring. Intake at 3 p.m. on a first-come, first-served basis (sometimes earlier in extreme weather). Curfew is at 11 p.m. and shelter closes at 10 a.m.
• Free
• Not currently full, first come first served
• No referral required
• 19+
• Couples separated
• No children
• Zero tolerance for alcohol or illegal drugs
• Wheelchair accessible
• Pets allowed
• 50 lbs or less of personal items, no space for storage of carts or bikes
• Meals and snacks provided
• No laundry or showers
• Other services include: soap provided

Address

201 Central St., Vancouver

Contact

Phone: 604-682-5556

Last updated
May 22, 2020

Temporary accommodations and support for those who have no other housing options. Run by Lookout Housing and Health Society. Transgender people welcome. 24 hour intake.
• Free
• Nobody being discharged based on length of stay during phase 1 of pandemic, best time to call for a bed is 8:30am; availability varies; first come first served
• No referral required
• 19+
• No children
• No safe consumption site but offer harm reduction supplies
• Wheelchair accessible
• Pets allowed
• Oxygen tank storage
• Meals provided - 3 meals, 2 snacks
• Laundry and showers available
• Maximum stay is case by case
• Other services include: guests receive help for housing, finances, and treatment for addiction or mental/physical ailments through case planning, and referral or liaison services; medicine management, nurses Monday to Friday for medical care such as wound care or referral

Address

346 Alexander St., Vancouver

Contact

Phone: 604-681-9126

Last updated
May 22, 2020

Safe house for at-risk youth of all nations and ethnicities who will be working on goals (school/work/reconnecting with family) during stay at the house. Run by Fraser Region Aboriginal Friendship Centre Association (FRAFCA). Transgender youth welcome. 24 hour intake.
• Free
• Currently full, 1 spot opens up every week or two
• No referral required
• Ages 15 to 18
• No children
• no drug use
• Wheelchair accessible in a limited capacity
• No pets
• No bike storage, a couple of bags OK
• Meals provided
• Laundry and showers available
• Maximum stay 7 to 30 days, but may be extensions based on circumstances
• Other services include: (may differ during pandemic) toiletries, TV, video games, music room, networking with other services, access to a computer and phone, housing and job search form completion assistance, ongoing staff support, and referrals to resources

Address

Surrey

Last updated
April 30, 2020

Temporary emergency residential program for youth. Run by Family Services of Greater Vancouver (FSGV). Transgender and nonbinary people are explicitly welcome. 24 hour intake
• Free
• Currently full, not likely to do new intake
• No referral required, call ahead
• Ages 16-19
• No children
• Substance affected youth are welcomed and supported, premises are substance free, harm reduction supplies, take-home naloxone kits, connection to substance use services
• Not wheelchair accessible
• Pets allowed
• Storage available, bikes OK
• Meals and snacks provided
• Laundry and showers available
• Other services include: personal hygiene items, access to clothing donations, support with life skills and transition planning. Health-related services include onsite visits from medical practitioner, bed rest, medication management, and access to counselling

Address

Vancouver

Contact

Phone: 778-800-3300

Last updated
May 27, 2020

Temporary residential program for youth who need a safe place to stay in Vancouver. Run by Family Services of Greater Vancouver (FSGV). Transgender and nonbinary people are explicitly welcome. 24 hour intake.
• Free
• Availability varies; currently some openings
• No referral required, call ahead
• Ages 16 to 18
• No couples
• No children
• Not wheelchair accessible
• No pets
• Storage available in room and locked cupboard, bikes and carts OK
• Meals provided – dinner, lunch leftovers, breakfast
• Laundry and showers available
• Other services include: support to evaluate their situation, make plans, and connect with further services; access to bed rest and medication monitoring; no overnight stays elsewhere during COVID-19

Address

Vancouver

Contact

Phone: 604-877-1234

Last updated
May 27, 2020

Temporary housing for self-identified women with or without children run by the Elizabeth Fry Society of Greater Vancouver. Call or come by 24/7; intake until around 5 p.m. daily.
• Free
• Currently full; but may have off-site hotel spots for single women
• No ID required
• No referral required
• 19+
• Children up to 18 years old allowed
• No substances, all medications turned over to staff
• Not wheelchair accessible
• No pets
• No storage
• Meals and snacks provided
• Laundry and showers available
• Maximum stay up to 30 days with extensions provided
• Other services include: basic necessities, crisis intervention, life-skills training and one-to-one support with housing, legal, and social service issues; supports through referral to health services

Address

New Westminister

Contact

Phone: 604-524-0710

Last updated
May 11, 2020

Shelter for men. Run by the Salvation Army. Transgender people who present male are welcome. Open 24/7. Wait list at 5 a.m. Call back at 9 a.m. and 2 p.m. to check for openings. No access to shelter floor from 8 a.m. to 12:30 p.m. Curfew at 11 p.m.
• Free
• Currently full, not much movement (check before 11 p.m. bed checks)
• No ID required
• No referral required
• 19+
• No children
• Alcohol- and drug-free environment
• Wheelchair accessible
• No pets
• No more than 2 bags (have to fit into standard locker)
• Meals provided - 3 per day
• Laundry and showers available
• Maximum stay 30 days, extension on everyone's stay during pandemic

Address

555 Homer St., Vancouver

Contact

Phone: 604-694-6623

Last updated
May 27, 2020

Emergency shelter for men. Run by United Gospel Mission. Transgender men welcome. Shelter hours are 9 p.m. to 7 a.m. daily.
• Free
• Currently full, tickets to reserve a spot on the wait list are handed out at 5 p.m. at reception
• No ID required
• No referral required
• 19+
• No children
• Sober environment
• Wheelchair accessible
• No pets
• No storage (carts or baggage)
• Hot lunch provided to shelter guests and anyone else at 11 a.m., hot dinner provided to shelter guests and anyone else at 6:30 p.m.
• Limited laundry, showers available
• No maximum stay during pandemic
• Other services include: case management, and referrals (housing, recovery, legal, employment, and immigration services, other services); bible devotions, spiritual supports, and prayer are available;1-on-1 supports, drop in centre open to shelter residents from 2 to 4:30 p.m. for 25 people at a time for a place to go, including phone and computer use.

Address

601 East Hastings St., Vancouver

Contact

Phone: 604-253-3323

Last updated
May 11, 2020

Shelter for women with or without children. Run by the Salvation Army. Transgender people are welcome. Open 24 hours with intake at any time (overnight may not do intake process), but must return by 11 p.m. to keep bed (doctor's note required for bed rest). Wake up calls at 7:00, guests have 45 minutes to be out of shared dorms. Earliest you get your key card back is 12:30 after lunch. Note: this shelter also houses men who have been released from prison.
• Free
• Currently full, not much movement (check before 11 p.m. bed checks)
• No ID required
• No referral required
• 19+
• Children allowed, accepts boys under 13 years of age
• Alcohol- and drug-free environment
• Semi wheelchair accessible (1 accessible bathroom); must be independent
• No pets
• No more than 2 bags (have to fit into standard locker)
• Meals provided - 3 per day
• Laundry and showers available
• Maximum stay 30 days, extension on everyone's stay during pandemic
• Other services include: clothing, toiletries provided to guests

Address

555 Homer St., Vancouver

Contact

Phone: 604-694-6623

Last updated
May 27, 2020

Overnight emergency housing for homeless adults and active and entrenched drug users. Run by PHS Community Services Society. Transgender people welcome. Returning guests (priority) must show up before 10 p.m. to keep bed. Line up starts at 7 p.m. Wake up at 8 a.m., shelter closes at 9 a.m.
• Free
• Availability varies - first come first served
• No referral required
• 25+
• Couples welcome, can share bed
• No children
• Open use, all harm reduction supplies provided
• Priority to active drug users
• Wheelchair accessible
• Pets allowed
• Medication storage, locker space for carts and other belongings, oxygen tanks permitted
• Meals provided - breakfast and dinner
• Showers available
• Other services include: advocacy, information and referral for health and housing etc., outreach, and by-donation clothing available from 7 pm to midnight

Address

356 East Hastings St., Vancouver

Contact

Phone: 604-669-3306

Last updated
May 22, 2020

Emergency shelter for women experiencing, or at risk of homelessness. Run by The Bloom Group. Transgender women welcome. 24 hour intake.
• Free
• Currently full, call before visiting
• No referral needed
• 19+
• No children
• Harm reduction supplies provided
• Wheelchair accessible
• No pets
• Oxygen tank and medication storage
• Meals provided
• Laundry and showers available
• Other services include: one-on-one support and advocacy, crisis intervention, referrals, housing search assistance, accompaniment to appointments; 24-hour access to bed rest, home nursing and home care support through referral, family support services

Address

329 Powell St., Vancouver

Contact

Phone: 604-606-0403

Last updated
May 22, 2020

Emergency housing for single women and women-led families. Run by The Bloom Group. Transgender and nonbinary people are welcome. 24 hour intake.
• Free
• Currently full, no movement
• No referral required
• All ages
• Children allowed, male children up to age 19
• Harm reduction supplies
• Wheelchair accessible
• Pets accepted on case by case basis
• Oxygen tank storage available, no bikes
• Meals provided - 3 per day
• Laundry and showers available
• Other services include: essential services only during pandemic, access to bed rest, home nursing and home care support through referral

Address

Vancouver

Contact

Phone: 604-606-0412

Last updated
May 27, 2020

Emergency accommodation for families, single women, single parents with dependent children or couples. Transgender people welcome. Open 24 hours, first come first served (call every day).
• Free
• Currently full, not much movement
• No referral required
• All ages
• Couples allowed
• Children allowed
• Zero tolerance for alcohol and drug use, must be clean two weeks prior to admission
• Not wheelchair accessible
• No pets
• Small lockers may be available, no room for carts; medication storage
• Meals provided
• Laundry and showers available
• Maximum stay 3 months but flexible right now
• Other services include: (may differ during pandemic) find housing and employment; access to internet, phones, and a fax; 24-hour access to bed rest (2+ days require Dr note), home nursing through referral

Address

Vancouver

Contact

Phone: 604-736-2423

Last updated
May 27, 2020

Emergency shelter for homeless self-identified women in the downtown East side. Run by the Downtown Eastside Women's Centre. Transgender women welcome; nonbinary people also welcome but they will need to have a conversation with staff about gendered space. 24/7 intake; must check-in at 6 a.m., 10 a.m., 2 p.m., 6 p.m., 10 p.m., and 2 a.m. to keep bed, check at 4:15 p.m. if you are on wait list. Can be put on wait list after 10 a.m.
• Free
• Currently full 98% of the time, names can be added to the wait list
• No ID required
• No referral required
• All ages
• No children
• Provide harm reduction in house, no open using of substances in space
• Wheelchair accessible
• Pets allowed if leashed or caged and always with owner
• Lockers available
• Meals provided
• Laundry and showers available
• Other services include: Netflix, personal hygiene products, first aid, and access to local calling, may have access to computer use

Address

412 East Cordova St., Vancouver

Contact

Phone: 604-423-4807

Last updated
May 11, 2020

Multi-service housing centre for men and women in emergency and transitional situations. Run by Lookout Housing and Health Society. Transgender people welcome. 24 hour intake.
• Free
• Currently full; varies week to week; best time to call 10 a.m.
• 19+
• No children
• Wheelchair accessible
• Small pets allowed
• Storage for 2 bags, no carts
• Meals provided – 3 daily for clients, evening snack
• Laundry and showers available
• Other services include: crisis counselling, case planning, and referral/liaison for education, vocational training, and employment needs; intensive, short-term case management, planning services, and community support for users who require it

Address

2088 Yukon St., Vancouver

Contact

Phone: 604-264-1680 Local 1

Last updated
May 22, 2020

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Transition houses: Burnaby

Dixon Transition Society helps to reduce the impact of domestic violence by providing transitional housing, support, and counselling for women and children fleeing violence.

Dixon House: Transition house for women and their dependent children who are fleeing violence. Women and children may stay for up to 30 days. We provide a safe and supportive environment where women and children receive unconditional support and advocacy 24 hours a day, 7 days a week. Services include emotional support, parenting support, children’s programs, resource information, networking, advocacy, crisis counselling, and assistance in finding alternative accommodation. 24 hour crisis line.

Stopping the Violence Counselling: Free, professional individual counselling for women, age 19 and over, who live in Burnaby and have experienced violence in their relationships, sexual assault, or childhood abuse. Counselling is currently provided through secure video teleconferencing software.

Family Counselling: Free professional counselling to adults as well as adolescents in conjunction with their parents or primary caregivers. Clients must reside in Burnaby and have children or otherwise be directly involved with raising children. Priority is given to referrals from the Ministry of Children and Family Development. Counselling is currently provided through secure video teleconferencing software.

• Free
• Capacity reduced due to COVID-19
• Transgender women not currently accepted but encouraged to call if in need of help
• ID preferred
• No referral required
• All ages
• Children allowed, male children accepted up to 18 years of age
• Alcohol and drug free environment
• Not wheelchair accessible
• Pets may be allowed or support with finding other accommodations
• Some services includes: meals, laundry, shower, clothing, toiletries, and assistance in accessing financial aid, legal aid, and affordable housing

Address

c/o 204-2101 Holdom Ave., Burnaby

Contact

24-hour Intake Line: 604-298-3454 or dixonsociety.ca/contact-us

Stopping the Violence Counselling: 604-298-2549

Family Counselling: 604-433-7380

Last updated
May 11, 2020

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Transition houses: Lower Mainland

Second-stage accommodation and support for single women and women with children leaving an abusive relationship. Provided by Women in Need of Gaining Strength (WINGS). Accepts transgender women who have identified and lived as a woman for two years on a case-by-case basis. Phone line is open 24/7.
• Subsidized rent
• 5 single rooms, 2 suites, currently full, contact for availability
• ID required eventually
• Must be referred from first stage housing
• 19+
• 2 spaces for women with children
• No drugs or alcohol allowed
• Not wheelchair accessible
• No pets
• Food bank for residents once per week
• Laundry included
• Maximum stay from 6 months to 1 year
• Other services include toiletries, WiFi, TV

Address

c/o Box 501, 104-1015 Columbia St., New Westminster

Contact

Phone: 604-521-1888

Last updated
May 11, 2020

BC Housing has created this directory to help women fleeing violence find contacts for housing and other supports. BC Housing staff are available to answer questions Monday to Friday from 8:30am-4:30pm.

Contact
Last updated
May 5, 2020

Transition house for self-identified women and their dependent children who are at risk of, or have experienced, violence. Run by The Salvation Army. Opportunity for second-stage housing may be available. Transgender women welcome. 24 hour intake.
• Free
• 25 spaces, not currently at capacity
• ID required, photocopies from other services ok
• No referral required
• 19+, separate screening for youth
• Children allowed, male children accepted up to age 17
• No drug use on site
• Wheelchair accessible
• No pets allowed
• No storage
• Meals provided
• Laundry and showers available
• Maximum stay 30 days
• Other services include: 24-hour crisis line, information for skills training and employment resources, counselling to women and children, follow-up support, chaplain provides spiritual care

Address

c/o PO Box 38048 King Edward Mall, Vancouver

Contact

Office: 604-872-0772
Crisis line: 604-872-7774

Last updated
May 11, 2020

Transition house for women with or without children, who are escaping violent relationships or are at-risk of abuse, threats, or violence run by Women in Need of Gaining Strength (WINGS). Accepts transgender women who have identified and lived as a woman for two years on a case-by-case basis. Also accepts refugees and refugee claimants, as well as women from out of province. Intake is 24/7.
• Free
• Not currently at capacity
• No ID required
• No referral required but must phone first to do screening
• All ages
• Children allowed, may accept male children up to age 18; case-by-case
• No substance use on or off site
• Not wheelchair accessible
• No pets
• No storage
• Dinner provided, food provided for breakfast and lunch
• Laundry and shower available
• Maximum stay 30 days
• Must self isolate for 5 days upon arrival
• Other services: clothing, toiletries; 24 hour crisis line for advice; computer access

Address

c/o Box 501, 104-1015 Columbia St., New Westminster

Contact

Phone: 604-521-1888

Last updated
May 11, 2020

Second-stage transition house for women with their dependent children, who have experienced abuse from their intimate partner (women trying to get kids back may be accepted). Run by YWCA Metro Vancouver. Transgender women and nonbinary people are welcome. Best days to reach the office are Tuesdays, Wednesdays, and Thursdays.
• rent is 30% of income (minimum rent as per BC Housing)
• always full, 10 units become available over the year
• ID required but women will be accepted without it if they are willing to get and show ID at a later date
• No referral required
• All ages, teens with children accepted
• Children allowed, accepts dependent male children of all ages
• No screening for substance use, no illegal substances allowed on premises, no smoking of any substances in units
• Wheelchair accessible
• Some pets allowed
• Staff picks up food from single women's food bank once a week that residents can help themselves to, weekly donations from grocery store
• Maximum stay 9 months, with possibility to extend to 2 years
• Other services include: emotional support, information and referral, court accompaniment, and advocacy

Address

c/o 1975 East 12th Ave., Vancouver

Contact

Phone: 604-734-5722

Last updated
April 30, 2020

Temporary shelter for self-identified women with or without children, who are escaping violent relationships or are at-risk of abuse, threats, or violence. Run by Chimo Community Services. Transgender women are welcome. Accepts refugees and refugee claimants, as well as women from out of province. Priority given to women with Canadian status. 24 hour intake.
• Free
• Some spaces at the moment
• No ID required
• No referral required
• 19+
• Children allowed, male children up to age 13 - older males may be accepted on condition
• No drug or alcohol use
• Wheelchair accessible
• No pets but will arrange for fostering with community partner
• No storage
• Meals provided
• Landry and showers available
• Maximum stay 30 days, clients may be eligible for an extension
• Other services include: practical assistance, advocacy support; assists clients in accessing financial assistance, legal aid, and affordable housing

Address

Richmond

Contact

Phone: 604-270-4900

Last updated
May 11, 2020

Temporary shelter primarily for Indigenous women who are fleeing violent relationships or are at-risk of abuse, threats or violence from a partner. Run by Helping Spirit Lodge Society. Funded by Aboriginal Housing Management Association (AHMA) and BC Housing. Transgender women welcome. 24 hour phone service.
• Free
• Currently not at capacity for families or singles
• No ID required
• No referral required
• 19+
• Children allowed, accepts male children up to age 12; older males considered on a case-by-case basis
• No substance use during stay, detoxed min. 72 hours before admittance; accepts women on substitution therapy with appropriate documentation, and administration is done off site and must return with no smell or symptoms
• Wheelchair accessible
• No pets, will arrange for temporary accommodation with community partners
• No storage, one bag in and one bag out (must be able to carry it)
• Maximum stay 30 days
• Residents prepare their own food but there are food supplies
• Other services include: services delivered from an Indigenous and holistic perspective; guests have access to clothing, toiletries, and form completion assistance for housing; resource information to enable women to explore their options and define their goals as well as assist with the development of safety plans

Address

3965 Dumfries St., Vancouver

Contact

Phone: 604-872-6649

Last updated
May 27, 2020

Second-stage transition house for women and their children; focusses on Aboriginal cultural healing practices but all women fleeing abusive relationships are accepted. Run by Helping Spirit Lodge Society. Funded by Aboriginal Housing Management Association (AHMA) and BC Housing. Transgender women are welcome, must identify as female for at least one year prior. Phone hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.
• Affordable housing
• Openings at least every 18 months
• No referral required but preferable if referred from Spirit Lodge Transitional House
• Children allowed, accepts male children up to age 13
• Substance free
• Wheelchair accessible
• No pets
• Must make your own food but they do regular food bank runs
• Maximum stay up to 18 months
• Other services include: programs to help residents gain skills, information, and confidence to be independent

Address

3965 Dumfries St., Vancouver

Contact

Phone: 604-873-2217

Last updated
April 30, 2020

Temporary shelter for women with or without children fleeing violent relationships, at-risk of abuse, threats, violence, women in crisis and experiencing or at-risk of homelessness. Shelter priority to those with children. Refugees and refugee claimants and women from out of province are welcome. Transgender women are found help elsewhere. 24 hour intake.
• Free
• Transition house is currently at capacity, will help women find alternative accommodations if full
• No ID required
• No referral required
• 19+ or independent
• Children allowed, accepts dependent male children up to age 19/20 on a case-by-case basis
• No harm reduction supplies, though that can depend on presence of children; substance users welcome
• Not wheelchair accessible
• No pets, will arrange for temporary accommodation with community partners
• No storage
• Meals provided
• Laundry and showers available
• Maximum stay 30 days
• Other services include: clothing, toiletries, 24-hour Rape Crisis Line; telephone peer counselling, some accompaniment to medical appointments, advocacy with police via phone, hospital accompaniment for rape kits, and advocacy support such as form completion assistance for "all females who have experienced any form of male violence (sexual assault, battery, rape, incest, prostitution, trafficking, and sexual harassment)", online support groups

Address

c/o PO Box 21562 1424 Commercial Dr., Vancouver

Contact

Phone: 604-872-8212

Last updated
May 22, 2020

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Showers and other services

Information for those who are worried about COVID-19 and use substances.
http://www.bccdc.ca/health-info/diseases-conditions/covid-19/priority-po...

Information about COVID-19 and resources specifically for homeless and under housed people, including where to go for testing and referral to self-isolation spaces.
http://www.bccdc.ca/health-info/diseases-conditions/covid-19/priority-po...

Last updated
April 30, 2020

A confidential, multilingual, 24-hour referral service that provides listings of housing for Indigenous/Aboriginal peoples, older adults, people with disabilities, rent assistance, subsidized housing, transition houses for victims of violence, and housing for people experiencing homelessness. Phone 2-1-1 or go to the website and enter your postal code. Some organizations have not updated their information during the pandemic.

Contact

Phone: 2-1-1

Last updated
April 30, 2020

This BC government news bulletin explains that they have so far secured over 900 spaces at 23 sites to help unsheltered people with COVID-19 self-isolate, and to provide units for unsheltered people who do not have COVID-19 but who require ongoing health care.

Last updated
April 30, 2020

Helping Spirit Lodge Society promotes and supports long-term housing stability as well as culturally appropriate community engagement for families and/or males and females over the age of 19, with a focus on Aboriginal peoples and families who are chronically or episodically homeless, especially those fleeing abuse or violence. Services over phone or email: one-on-one case management; assessment of housing needs; and information and referral to community resources, landlord/tenant information, social and cultural connections, and housing support funds. Hours are from 8:30 am to 4:30 pm Monday to Friday.

Contact

Phone: 604-401-7781
Email: journeyhome@hsls.ca

Last updated
May 5, 2020

Maida Duncan Women's and Family Drop-in and Resource Centre

Run by the Elizabeth Fry Society of Greater Vancouver. Services include laundry, shower, computer access, some basic food (granola bars, instant noodles, etc.). Available for low-income, homeless, and marginalized women and their children. Hours are varied.

Address

402 East Columbia St., New Westminster

Contact

Phone: 604-523-6749

Last updated
April 30, 2020

Morning Star

At the Collingwood Neighbourhood House, this resource is primarily for those in the Collingwood/Renfrew area. Showers, bagged breakfast/lunch are available daily from 8 a.m. to 9 a.m.

Address

5288 Joyce St., Vancouver

Last updated
April 30, 2020

Community meal on Monday evenings at 5:45 p.m. Some groceries may be available.

Run by the Society to End Homelessness in Burnaby community volunteers, and Burnaby’s Inter Faith Community. Outreach workers are available to help with housing needs, providing bagged lunch from the food bank, giving out pet food, diapers, and harm reduction kits.

Open on Thursdays from 9 a.m. to 11:30 a.m.

Address

7135 Walker Ave, Burnaby (Southside Community Church)

Contact

Phone: 604-200-0712 or 604-259-0170
Email: Carolannf@burnabyhomeless.org or info@southside.ca

Last updated
April 24, 2020

Anyone who is homeless or at risk of homelessness, or who is in need of housing for whatever reason can contact Progressive. Services: Immediate outreach assistance to meet you where you are at. This may include a referral to an emergency shelter for a place to sleep, wash and eat. Case-planning assistance to help you get identification, apply for income assistance and set housing goals. Assistance to find housing options and provide support with the application. Rent supplement referrals may be available to support this process. Outreach workers can refer you to support services such as health care, counselling and addiction recovery, help you with more permanent housing options including supportive housing and subsidized housing, and be a resource for housing providers/landlords and answer their questions and concerns. Ongoing support as required. The Homelessness Prevention Program (HPP) is not currently taking new clients.
- Location 1: Lougheed Skytrain – Mobile Van: Lougheed Mall Skytrain on Tuesdays: 11 a.m. to 2 p.m.
- Location 2: Southside Community Church: 7135 Walker Avenue (by High Gate area) on Thursdays: 9 a.m. to 11 a.m.
- Location 3: Progressive Housing Society: 2294 Douglas Road, Burnaby. Monday – Friday: 9 a.m. to 4 p.m.

Address

7836 6th St., Burnaby

Contact

Phone: 604-522-9669 or 1-877-522-9669 ext. 318

Last updated
May 5, 2020

Purpose Society

Brown bag lunch Monday to Thursdays and Saturdays 4 pm. to 5:30 p.m. Food Hampers (existing clients only) Friday 10 a.m. Youth Source: Run by the Lower Mainland Purpose Society for Youth and Families. Services available to youth ages 12 to 21 of all genders. Indoor services are not wheelchair-accessible. Services include:

  • Harm reduction supplies available from Monday to Friday 8:30 a.m. to 5:00 p.m. at reception
  • Emergency food bank
  • Personal hygiene items and clothing (as donated supplies last)
  • Information and referral on housing/employment/other
  • Free medical care on Tuesdays from 3 p.m. to 6 p.m. and Thursdays from 4 p.m. to 7 p.m
  • Sandwich and drink available at 4 p.m. Monday to Thursday, and Saturday out the back door on the Alexander Street side
  • Bags of groceries available on Fridays at 9 a.m
  • Food hamper program waitlist (email mail@purposesociety.org)
  • Rent bank temporarily available to Burnaby residents for loans

Purpose Youth Services open on a modified basis. Currently offering meals, food hampers, outreach and harm reduction, Stride program and Rent Bank for youths. Stride for Purpose provides HIV/AIDS and Hepatitis C Support Services.

Health Van provides harm reduction supplies, sharps containers, and sometimes food supplies; will pick up sharps containers. Operates Mondays, Wednesdays, Thursdays, Fridays from 6:00 p.m. to midnight, Saturdays and Sundays from 4:00 p.m. to 11:00 p.m.; daytime services sometimes available. 

Address

40 Begbie St., New Westminster

Contact

Phone: 604-526-2522
Email: mail@purposesociety.org

Health Van Phone: 604-351-1885

Last updated
May 27, 2020

Indigenous non-profit society that strengthens indigenous families by providing support and resources. Clients are still supported via e-mail, Facebook or text. New intakes are still accepted, to apply complete form on website.

Make sure to visit SOTC's Facebook page for storytimes, programs, teachings, and other videos: https://www.facebook.com/pg/sotcs .

Spirit of the Children Society also provides assistance for Indigenous families and individuals in Burnaby, New Westminster, and the Tri-Cities searching for stable housing and helps with goal planning. SOTC also has a separate program for youth ages 16 to 24 who are episodically and chronically homeless to obtain or sustain housing, with priority given to youth who are aging out of or have aged out of care. Hours for both services are 9 am to 4 pm Mondays, Wednesdays, Thursdays, and Fridays.

Contact

Text: 604-524-9113
Email: reception@sotcs.ca

For more information contact Wanda Edgar: w.edgar@sotcs.ca

Social media
Last updated
June 2, 2020

Wish is a nonprofit agency and registered charity. Services available to self-identified women who are street-based sex trade workers age 19 and over (nonbinary people also welcome).
• Showers are available from 6 p.m. to 10:30 a.m.
• Washrooms available 6 p.m. to 11:30 a.m.
• Dinner at 6 p.m., breakfast at 7 a.m., overnight meal at 1 a.m., and snacks at 10 p.m., 1 a.m., and 10:30 a.m. People are encouraged to take meals to go if possible
• Not a shelter but there are 14 chairs inside where people can fall asleep in if needed.
• The centre is open from 6 p.m. to 12 p.m. every day; up to 25 people allowed in at a time (reaches capacity late in the evening).
Mobile Access Project (MAP) van hands out harm reduction supplies from 11 p.m. to 5 a.m.
Note: due to the vulnerable populations in the downtown eastside, during the pandemic please consider other available resources first before travelling into this area.

Address

330 Alexander St., Vancouver

Contact

604-669-WISH (9474) (office)
604-681-9244 for drop-in centre
604-720-5686 for Mobile Access Project, call to request drop-off of harm reduction supplies

Last updated
April 30, 2020

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