Housing and homelessness

Find information on housing and services for people experiencing homelessness in Burnaby, BC and beyond to support you during COVID-19. Many resources offered are free or low-cost. Contact the organization, or check their website to determine service eligibility. 

We're working closely with service providers to keep these guides updated, however information provided here may quickly change. Contact us if your organization listed here needs information updated, or if your organization would like to be included in our guides. 

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Renters and landlords

Information on actions being taken by BC Housing, including the BC-Temporary Rental Supplement (BC-TRS) Program: https://www.bchousing.org/BCTRS .

Address

1701-4555 Kingsway, Burnaby

Contact

Phone: 778-452-2836 or 1-877-757-2577

Last updated
July 7, 2020

Not COVID-19 specific. Low income individuals and families that live in or are moving to Burnaby may be eligible for a low-fee, no interest, short-term loan to help with rent and damage deposits. The BC Rent Bank also serves other locations in BC.

Address

40 Begbie Street, New Westminster

Contact

Phone: 604-526-2522

Email: burnabyrentbank@purposesociety.org

Last updated
September 11, 2020

The advocate provides free legal information, advocacy, and representation to low-income people. The areas of law this program covers include welfare, CPP, OAS, GIS, tenancy issues, and debt. See the website for a full list of poverty law matters covered. The advocate also helps with obtaining and storing ID through their IDBank program.

Contact

Burnaby Community Services, Jesse Vis-Dunbar, Legal Advocate
Phone: 778-714-5252
Email: jesse@bbyservices.ca

Last updated
September 11, 2020

Low-income working families may be eligible for cash assistance from BC Housing to help with their monthly rent payments. This regular program has been adapted for COVID-19.

BC Housing Offices are currently closed.

Address

101-4555 Kingsway, Burnaby

Last updated
September 11, 2020

In a dispute between a landlord and a tenant, the Residential Tenancy Branch (RTB) can help parties resolve the issues over phone or email. Landlords and tenants can apply for dispute resolution if they can't resolve a problem. Hours are 9 am to 4 pm Monday to Friday.

Offices are currently closed.

Address

400 - 5021 Kingsway, Burnaby

Contact

Phone: 604-660-1020 or 1-800-665-8779
Email: hsrto@gov.bc.ca

Last updated
September 11, 2020

Lower income seniors renting in the private market may be eligible for a rent supplement from BC Housing. This regular program has been adapted for COVID-19.

BC Housing offices are currently closed.

Address

101-4555 Kingsway, Burnaby 

Last updated
September 11, 2020

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Shelters: Burnaby

A list of shelters across the Lower Mainland along with a current count of available beds that is updated daily.

Last updated
September 11, 2020

Emergency shelter for homeless adults. Run by Progressive Housing, funded by the City of Burnaby and BC Housing. Nonbinary people are welcome but dorms are separated by male and female. Harm reduction supplies are available, safe injection site.

Address

2294 Douglas Road, Burnaby

Contact

Phone: 604-522-9669 local 2

Last updated
November 6, 2020

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Shelters: Lower Mainland

Shelter for homeless men. Run by Vancouver Aboriginal Friendship Centre Society (VAFCS). Transgender people are welcome but services are divided by gender; transgender clients can request monitoring for their safety. Zero tolerance for alcohol or illegal drugs.

Address

201 Central Street, Vancouver

Contact

Phone: 604-682-5556

Last updated
November 6, 2020

Temporary accommodations and support for those who have no other housing options. Run by Lookout Housing and Health Society. Transgender people welcome. Not a safe consumption site but offer harm reduction supplies.

Address

346 Alexander Street, Vancouver

Contact

Phone: 604-681-9126

Email: dtshelter@lookoutsociety.ca

Last updated
November 6, 2020

Safe house for at-risk youth of all nations and ethnicities who will be working on goals (school/work/reconnecting with family) during stay at the house. Run by Fraser Region Aboriginal Friendship Centre Association (FRAFCA). Transgender youth welcome. No drug use.

Address

Address confidential - Office address: Fraser Region Aboriginal Friendship Centre Association (FRAFCA) at 101A - 10095 Walley Blvd, Surrey

Contact

Phone: 236-477-1747

Last updated
November 6, 2020

A list of shelters across the Lower Mainland along with a current count of available beds that is updated daily.

Last updated
September 11, 2020

Temporary emergency residential program for youth. Run by Family Services of Greater Vancouver (FSGV). Transgender and non-binary people are explicitly welcome. Substance affected youth are welcomed and supported, premises are substance free, harm reduction supplies, take-home naloxone kits, connection to substance use services.

Address

Directions Youth Services Centre: 1138 Burrard Street, Vancouver

Contact

Phone: 778-800-3300

Email: directions@fsgv.ca

Last updated
November 6, 2020

Temporary residential program for youth who need a safe place to stay in Vancouver. Run by Family Services of Greater Vancouver (FSGV). Transgender and non-binary people are explicitly welcome.

Address

Directions Youth Services Centre: 1138 Burrard Street, Vancouver

Contact

Phone: 604-877-1234

Email: directions@fsgv.ca

Last updated
November 6, 2020

Temporary housing for self-identified women with or without children run by the Elizabeth Fry Society of Greater Vancouver. No substances, all medications turned over to staff.

Address

New Westminister

Contact

Phone: 604-524-0710

Last updated
November 6, 2020

Shelter for men. Run by the Salvation Army. Transgender people who present male are welcome. Alcohol and drug-free environment.

Address

555 Homer Street, Vancouver

Contact

Phone: 604-694-6623

Email: residential@belkinhouse.ca

Last updated
November 6, 2020

Emergency shelter for men. Run by United Gospel Mission. Transgender men welcome. Alcohol and drug-free environment.

Address

601 East Hastings Street, Vancouver

Contact

Phone: 604-253-3323

Email: contact@ugm.ca

Last updated
November 6, 2020

Shelter for women with or without children. Run by the Salvation Army. Transgender people are welcome. Alcohol and drug-free environment.

Address

555 Homer Street, Vancouver

Contact

Phone: 604-694-6623

Email: residential@belkinhouse.ca

Last updated
November 6, 2020

Overnight emergency housing for homeless adults and active and entrenched drug users. Run by PHS Community Services Society. Transgender people welcome. A women's side is available for self-identified women. Open use, harm reduction supplies available.

Address

356 East Hastings Street, Vancouver

Contact

Phone: 604-669-3306

Last updated
November 6, 2020

Emergency shelter for women experiencing, or at risk of homelessness. Run by The Bloom Group. Transgender women welcome. Harm reduction supplies are provided.

Address

329 Powell Street, Vancouver

Contact

Phone: 604-606-0403

Last updated
November 6, 2020

Emergency housing for single women and women-led families. Run by The Bloom Group. Transgender and non-binary people are welcome. Harm reduction supplies are provided.

Address

Vancouver

Contact

Phone: 604-606-0412

Last updated
November 6, 2020

Emergency accommodation for families, single women, single parents with dependent children or couples. Transgender people welcome. Zero tolerance for alcohol and drug use, must be clean two weeks prior to admission.

Address

Vancouver

Contact

Phone: 604-736-2423

Last updated
November 6, 2020

Emergency shelter for homeless self-identified women in the downtown East side. Run by the Downtown Eastside Women's Centre. Transgender women welcome. Non-binary people also welcome but will need to have a conversation with staff about gendered space. No open use of substances in space, harm reduction supplies are provided.

Address

412 East Cordova Street, Vancouver

Contact

Phone: 604-423-4807

Email: sheltermanager@dewc.ca

Last updated
November 6, 2020

Multi-service housing centre for men and women in emergency and transitional situations. Run by Lookout Housing and Health Society. Transgender people welcome.

Address

2088 Yukon Street, Vancouver

Contact

Phone: 604-264-1680 Local 1

Last updated
November 6, 2020

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Transition houses: Burnaby

Transition house for women and their dependent children who are fleeing violence. Transgender women not currently accepted but encouraged to call if in need of help Dixon Transition Society helps to reduce the impact of domestic violence by providing transitional housing, support, and counselling for women and children fleeing violence. Alcohol and drug-free environment.

Address

Address confidential - Office address: 204-2101 Holdom Avenue, Burnaby

Contact

24-hour Intake Line: 604-298-3454 or dixonsociety.ca/contact-us

Stopping the Violence Counselling: 604-298-2549

Family Counselling: 604-433-7380

Last updated
November 6, 2020

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Transition houses: Lower Mainland

Second-stage accommodation and support for single women and women with children leaving an abusive relationship. Provided by Women in Need of Gaining Strength (WINGS). Accepts transgender women who have identified and lived as a woman for two years on a case-by-case basis. Alcohol and drug-free environment.

Address

New Westminster

Contact

Phone: 604-521-1888

Last updated
November 6, 2020

BC Housing has created this directory to help women fleeing violence find contacts for housing and other supports. BC Housing staff are available to answer questions Monday to Friday from 8:30am-4:30pm.

Contact
Last updated
May 5, 2020

Transition house for self-identified women and their dependent children who are at risk of, or have experienced, violence. Run by The Salvation Army. Opportunity for second-stage housing may be available. Transgender women welcome. No drug use on site.

Address

Vancouver

Contact

Office: 604-872-0772
Crisis line: 604-872-7774

Last updated
November 6, 2020

Transition house for women with or without children, who are escaping violent relationships or are at-risk of abuse, threats, or violence run by Women in Need of Gaining Strength (WINGS). Accepts transgender women who have identified and lived as a woman for two years on a case-by-case basis. Also accepts refugees and refugee claimants, as well as women from out of province. No substance use on or off site.

Address

New Westminster

Contact

Phone: 604-521-1888

Last updated
November 6, 2020

Second-stage transition house for women with their dependent children, who have experienced abuse from their intimate partner (women trying to get kids back may be accepted). Run by YWCA Metro Vancouver. Transgender women and non-binary people are welcome. No screening for substance use, no illegal substances allowed on premises, no smoking of any substances in units.

Address

Vancouver

Contact

Phone: 604-734-5722

Last updated
November 6, 2020

Temporary shelter for self-identified women with or without children, who are escaping violent relationships or are at-risk of abuse, threats, or violence. Run by Chimo Community Services. Transgender women are welcome. Accepts refugees and refugee claimants, as well as women from out of province. Priority given to women with Canadian status. No drug or alcohol use.

Address

Address confidential - Office address: 120 - 7000 Minoru Boulevard, Richmond

Contact

Phone: 604-270-4900

Last updated
November 6, 2020

Temporary shelter primarily for Indigenous women who are fleeing violent relationships or are at-risk of abuse, threats or violence from a partner. Run by Helping Spirit Lodge Society. Funded by Aboriginal Housing Management Association (AHMA) and BC Housing. Transgender women welcome. No substance use during stay, detoxed min. 72 hours before admittance; accepts women on substitution therapy with appropriate documentation, and administration is done off site and must return with no smell or symptoms.

Address

3965 Dumfries Street, Vancouver

Contact

Phone: 604-872-6649

Last updated
November 6, 2020

Second-stage transition house for women and their children; focusses on Aboriginal cultural healing practices but all women fleeing abusive relationships are accepted. Run by Helping Spirit Lodge Society. Funded by Aboriginal Housing Management Association (AHMA) and BC Housing. Transgender women are welcome, must identify as female for at least one year prior. Substance free environment.

Address

3965 Dumfries Street, Vancouver

Contact

Phone: 604-873-2217

Last updated
November 6, 2020

Temporary shelter for women with or without children fleeing violent relationships, at-risk of abuse, threats, violence, women in crisis and experiencing or at-risk of homelessness. Shelter priority to those with children. Refugees and refugee claimants and women from out of province are welcome. Transgender women are found help elsewhere. No harm reduction supplies, though that can be dependent on presence of children. Substance users welcome.

Address

Vancouver

Contact

Phone: 604-872-8212

Last updated
November 6, 2020

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Showers and other services

A confidential, multilingual, 24-hour referral service that provides listings of housing for Indigenous/Aboriginal peoples, older adults, people with disabilities, rent assistance, subsidized housing, transition houses for victims of violence, and housing for people experiencing homelessness. Phone 2-1-1 or go to the website and enter your postal code. Some organizations have not updated their information during the pandemic.

Contact

Phone: 211

Last updated
November 6, 2020

Helping Spirit Lodge Society promotes and supports long-term housing stability as well as culturally appropriate community engagement with a focus on Aboriginal peoples and families who are chronically or episodically homeless, especially those fleeing abuse or violence. Services over phone or email include: one-on-one case management; assessment of housing needs; and information and referral to community resources, landlord/tenant information, social and cultural connections, and housing support funds.

Address

3965 Dumfries Street, Vancouver

Contact

Phone: 604-401-7781
Email: journeyhome@hsls.ca

Last updated
November 6, 2020

Maida Duncan Women's and Family Drop-in and Resource Centre

Run by the Elizabeth Fry Society of Greater Vancouver. Services include laundry, shower, computer access, some basic food (granola bars, instant noodles, sandwiches, etc.) referrals, and clothing donations. Available for low-income, homeless, and marginalized women and their children.

Address

402 East Columbia Street, New Westminster

Contact

Phone: 604-523-6749

Last updated
November 6, 2020

At the Collingwood Neighbourhood House, this resource is primarily for those in the Collingwood/Renfrew area. Showers available starting at 7 a.m. Bagged breakfast/lunch are available daily from 8 a.m. to 9 a.m.

Address

5288 Joyce Street, Vancouver

Contact

Phone: 604-435-0323

Last updated
November 6, 2020

Run by volunteers of the Task Force to end Homelessness in Burnaby, supported by the Society to End Homelessness. Services include: opportunity to meet outreach workers, a meal, harm reduction kits available upon request, nurse practitioner, food bank pre-package bags, pet food. Free WiFi is available on Thursdays.

Community meal on Monday evenings at 5:45 p.m. Some groceries may be available.

Resource Centre open on Thursdays from 9 a.m. to 11:30 a.m.

Address

7135 Walker Avenue, Burnaby (Southside Community Church)

Contact

Phone: 604-200-0712 or 604-259-0170
Email: Carolannf@burnabyhomeless.org or info@southside.ca

Last updated
November 4, 2020

Run by volunteers from the Task Force to End Homelessness in Burnaby. Services include: a hot meal, opportunity to meet Outreach workers, food bank pre-packed bags, and harm reduction kits. Open on Wednesdays from 9:30 a.m. to 11 a.m.

Address

Parking stalls on Jubilee Avenue near Bonsor Skate Park and Imperial Street

Contact

Phone: 604-200-0712 or 604-259-0170
Email: Carolannf@burnabyhomeless.org

Last updated
November 6, 2020

Run by volunteers from the Task Force to End Homelessness in Burnaby. Guests are able to access meals, prepackaged food bank bags, comfort and harm reductions kits as well as have opportunities to meet with an outreach worker.

Open every Monday morning from 11:30 a.m. to 12:30 a.m.

Address

4550 Kitchener Street, Burnaby

Contact

Phone: 604-200-0712 or 604-259-0170
Email: Carolannf@burnabyhomeless.org

Last updated
November 6, 2020

Anyone who is homeless or at risk of homelessness, or who is in need of housing for whatever reason can contact Progressive. Service includes immediate outreach assistance to meet you where you are at. This includes housing resources, food, clothing, and support in various areas.

Location 1: Lougheed Skytrain Station Mobile Van: Lougheed Mall Skytrain on Tuesdays: 11 a.m. to 2 p.m.

Location 2: Southside Community Church: 7135 Walker Avenue on Thursdays: 9 a.m. to 11 a.m.

Location 3: Progressive Housing Society: 2294 Douglas Road, Burnaby on Monday – Friday: 9 a.m. to 4 p.m.

Address

7836 6th Street, Burnaby

Contact

Phone: 604-522-9669 or 1-877-522-9669 ext. 318

Last updated
November 6, 2020

Food hampers are available for families. Contact Purpose Society to register. Bagged groceries are available on Fridays at 12 p.m. from the side door on Alexander Street.

Youth Source program provides harm reduction supplies, personal hygiene items and clothing (as donate supplies last), information and referral on housing and employment.

Health Van provides harm reduction supplies, sharps containers, and sometimes food supplies, fentanyl drug checking. Operates Friday 11 a.m. to 1 a.m., Saturdays and Sundays from 6 p.m. to 1 a.m.

Address

40 Begbie Street, New Westminster

Contact

Phone: 604-526-2522
Email: mail@purposesociety.org

Health Van Phone: 604-351-1885

Last updated
November 4, 2020

Spirit of the Children Society also provides assistance for Indigenous families and individuals in Burnaby, New Westminster, and the Tri-Cities searching for stable housing and helps with goal planning. Clients are still supported via e-mail, Facebook or text. New intakes are still accepted, to apply complete form on website.

SOTC also has a separate program for youth ages 16 to 24 who are episodically and chronically homeless to obtain or sustain housing, with priority given to youth who are aging out of or have aged out of care.

Address

201 - 768 Columbia Street, New Westminster

Contact

Text: 604-524-9113

Email: reception@sotcs.ca

Social media
Last updated
November 10, 2020

Wish is a nonprofit agency and registered charity. Services available to self-identified women who are street-based sex trade workers age 19 and over (nonbinary people also welcome). Showers are available from 6 p.m. to 10:30 a.m. Washrooms are available 6 p.m. to 11:30 a.m.

Address

330 Alexander Street, Vancouver

Contact

604-669-WISH (9474) (office)
604-681-9244 for drop-in centre
604-720-5686 for Mobile Access Project, call to request drop-off of harm reduction supplies

Email: info@wishdropincentre.org

Last updated
November 10, 2020

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