Health

Find information on health services and resources in Burnaby, BC and beyond to support you during COVID-19. Many resources offered are free or low-cost. Contact the organization, or check their website to determine service eligibility. 

We're working closely with service providers to keep these guides updated, however information provided here may quickly change. Contact us if your organization listed here needs information updated, or if your organization would like to be included in our guides. 

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COVID-19 health support for families 

BC Children's Hospital has information for patients about COVID-19 and what to do when going to the hospital.

Contact

Phone: 1-800-668-6868

Text: 686868

Last updated
April 30, 2020

BC Women’s Hospital is sharing information for patients including answering questions about COVID-19 and the effects on pregnant mothers.

Last updated
April 30, 2020

Call or text to connect with a professional counsellor or a trained volunteer Crisis Responder.
Kids Help Phone’s Live Chat service is temporarily closed.

Contact

Call: 1-800-668-6868 to speak with a professional counsellor 24/7.
Text: CONNECT to 686868 to reach a trained volunteer Crisis Responder 24/7.

Last updated
April 28, 2020

Fraser Health’s START program offers assessment and intervention services to children and teens (ages 6 – 18) experiencing a mental health crisis.

Contact

Phone: 1-844-782-7811

Last updated
July 27, 2020

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COVID-19 health support for people with developmental disabilities

In Phase 3 Supported Child Development Consultants will continue providing virtual support whenever possible to clients and child care providers, but will incorporate in-person visits and appointments as determined appropriate and while applying physical distancing measures. Supported Child Development Consultants will implement virtual training for child care providers.

Address

Main Office: 2805 Kingsway Vancouver
Satellite Office: (By Appointment only) 4460 Beresford Street, Burnaby

Contact

New Families can use the online referral system or call 604-451-5511 ext. 1424

Last updated
September 28, 2020

Non-profit organization that provides innovative services to children, youth and adults with disabilities and their families in Metro Vancouver. Some services have been modified. Updates are posted to their website and social media accounts.

Last updated
April 30, 2020

A collaboration between Kudoz, Meraki, Real Talk, BACI, PosAbilities, InWithForward and Kinsight to create a platform for social connection to combat COVID-19 social isolation. Every week, they offer a range of experiences to connect neurodiverse folks with self, community, and the wider world. All of the experiences are designed to be doable and safe, and honour social distancing.

Last updated
April 30, 2020

Developmental Disabilities Association is a community living agency that provides over 50 community-based programs and services to children and adults with developmental disabilities and their families in Vancouver and Richmond. They also provide an employment program in Burnaby, which has moved to virtual service.

Social media
Last updated
April 30, 2020

Disability Alliance BC’s mission is to support people, with all disabilities, to live with dignity, independence and as equal and full participants in the community.

Social media
Last updated
April 30, 2020

The Family Support Institute of BC (FSI) is a provincial not for profit society committed to supporting families who have a family member with a disability.

Social media
Last updated
April 30, 2020

Kudoz is an experience platform connecting people with and without disabilities to splendid things to do, together. Some services have been modified. Updates are posted to their website and social media accounts.

Last updated
April 30, 2020

A sexual health initiative aimed at people with cognitive disabilities and their supporters. In person meetings have been cancelled. Now offering virtual meetings based on in-person services that anyone can sign up for on their website.

Social media
Last updated
April 30, 2020

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COVID-19 health support for seniors

Burnaby Seniors Outreach Services Society has posts outlining resources for seniors.

Last updated
April 30, 2020

City of Burnaby’s Citizen Support Services offers assistance for seniors by reducing social isolation and building connections.

Last updated
April 30, 2020

The Alzheimer Society of BC offers people living with dementia, their caregivers, health-care providers and the general public with information and guidance on dementia and memory loss. The helpline is open from 9:00 am to 8:00 pm in English. Mandarin, Cantonese and Punjabi support is available between 9:00 am and 4:00 pm, Monday through Friday.

Contact

English: 1-800-936-6033
Cantonese and Mandarin: 1-833-674-5007
Punjabi: 1-833-674-5003

Last updated
July 27, 2020

Trained volunteers provide toll-free telephone support and crisis intervention counselling, 24 hours a day, seven days a week. You can also call for information on local services or if you just need someone to talk to.

Contact

Phone: 604-951-8855 or toll-free 1-877-820-7444

Last updated
July 27, 2020

The STAR Institute of Simon Fraser University gathers resources to help seniors with technology, community services, health services, transportation and financial health.

Last updated
April 30, 2020

Register through the United Way of Lower Mainland to connect with local community resources for help with grocery/pharmacy pickups, tech help, yard work, social check in, dog walking or other help. You can also register to volunteer your time.

United Way of Lower Mainland is connecting seniors with local agencies who can help with food security and social isolation.

Last updated
April 30, 2020

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COVID-19 virus information and health resources

BC Centre for Disease Control has current information and what to do if you have signs of illness.

Last updated
April 30, 2020

If you are not sure if you have COVID-19 and may need more help, use the Symptom Self-Assessment Tool (available as a free app or look on your computer).

Last updated
April 30, 2020

Burnaby Primary Care Network's official COVID-19 website. Information on Burnaby's response strategy, satellite testing and treatment centre, and other items to help local residents deal with the pandemic.
Available in English, Arabic, Chinese, Tagalog.

Last updated
April 28, 2020

Online medical and emotional supports and resources for families.
Fraser Health Public Health Essential Services include child and adult immunization clinic (in-person); new baby calls to parents.

Any questions about COVID-19 call the Burnaby Public Health unit. Check website to find out what other services can be provided.

Contact

Burnaby Public Health Unit: 604-918-7505

Non-medical questions about COVID-19 phone: 1-888-268-4319 or Text: 1-604-630-0300

Email: Melody Monro at melody.monro@fraserhealth.ca

Last updated
April 28, 2020

HealthLINK BC has phone support for any kind of health questions. Call 24 hours a day, 7 days a week.

Contact

Phone: 8-1-1

For Deaf and hard of hearing individuals: 7-1-1

Last updated
April 30, 2020

A one-stop resource center and FAQ specifically designed to support young people under 30 in navigating their health and social needs during COVID-19.

Last updated
April 28, 2020

World Health Organization coordinates international health within the United Nations system. Their website answers to frequently asked questions about COVID-19.

Last updated
April 30, 2020

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Government health support

BC COVID19 Hotline

BC COVID19 Hotline has non-medical information more than 110 languages. and is available daily from 7:30 a.m. to 8:00 p.m.

Contact

Phone: 1-888-COVID19

Last updated
April 30, 2020

BC Ministry of Health will share any new updates and media reports.

Last updated
April 30, 2020

City of Burnaby information for services program, meetings, events and facilities. You can also call the City’s Call Centre daily from to 9:00 am - 5:00 pm daily.

Contact

Phone: 604-570-3800

Email: covid19@burnaby.ca

Last updated
July 22, 2020

British Columbia’s COVID-19 Support and available resources.

Contact

Phone: 1-888-268-4319 

Last updated
April 30, 2020

The Government of Canada has launched a website and app with the latest updates on how COVID-19 is affecting Canadians. It includes sections for health and frequently asked questions.

Last updated
April 30, 2020

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Harm reduction support

Alcohol and Drug Information and Referral Service

Available to anyone needing help with any kind of substance use issues. Free, multilingual telephone assistance is available 24 hours a day, 7 days a week.

Contact

Phone: 604-660-9382 or 1-800-663-1441 (Toll-free)

Last updated
July 22, 2020

Alcoholics Anonymous has online meetings and resources. The group for people in B.C. and Yukon is 164 and Beyond. There are many meeting time options on the website

Last updated
April 30, 2020

Information for those who are worried about COVID-19 and use substances.
http://www.bccdc.ca/health-info/diseases-conditions/covid-19/priority-po...

Information about COVID-19 and resources specifically for homeless and under housed people, including where to go for testing and referral to self-isolation spaces.
http://www.bccdc.ca/health-info/diseases-conditions/covid-19/priority-po...

Last updated
July 10, 2020

Health Initiative for Men created an infographic and shared tips on how to stay safe if using substances.

Last updated
April 30, 2020

Lifeguard App

The Lifeguard app, when activated just before the user takes a dose, can connect people to emergency responders if an overdose does occur. It has been developed by the Provincial Health Services Authority (PHSA), in partnership with regional health authorities and Lifeguard Digital Health and can be downloaded at both the App Store and Google Play. App Store: https://apps.apple.com/ca/app/lifeguard-app/id1359022089 ; Google Play: https://apps.apple.com/ca/app/lifeguard-app/id1359022089 .

Last updated
June 16, 2020

Arabic harm reduction information and support is available from Menahra.

Last updated
April 30, 2020

Information on preventing, recognizing, and responding to an overdose. Lists overdose prevention services and includes a guide to conversations about prevention.

Last updated
June 18, 2020

Information on preventing and recognizing an overdose, getting support for yourself, and helping others. Information in Punjabi, Simplified Chinese, and Traditional Chinese is here: https://www.stopoverdose.gov.bc.ca/theweekly/resources-punjabi-SC-and-TC

Last updated
June 18, 2020

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Support for mental health and people experiencing social isolation

Burnaby Hospice Society is a not-for-profit organization dedicated to providing compassionate care to individuals and families during the end-of-life journey. Services currently provided: include Individual Grief Counselling for individuals aged 18 and above (phone or via secure video platform) and My Grief Story (Expressive Arts Therapy workshop via secure video platform). The Burnaby Hospice Society Office is open, by appointment, Monday-Friday 9:00 am - 4:00 pm; please review safety protocols before arrival.

Address

4535 Kingsway, Burnaby

Contact

Phone: 604-520-5087   
Email: info@burnabyhospice.org
Program Inquiries: To complete an intake for counselling, contact 604-520-5024 or email counselling@burnabyhospice.org. To sign up for My Grief Story, please email heatherprost@gmail.com.

Social media
Last updated
September 29, 2020

Services for seniors:
(Self-referrals as well as referrals from BC211 and community agencies for these services)

  • Grocery shopping and other essentials for seniors who are able to pay for cost of groceries (service is also available in Farsi and Chinese).
  • Delivery of donated food bags for low income seniors.
  • Phone check ins, and support with any other needs.

Services for families with children 0-12:

  • Grocery shopping and other essentials for families who are isolated and can't get out but can afford to pay.
  • Delivery of donated food bags to low income families who are isolated. Grocery food cards may be avaliable (dependent on donations) for families who can still get out to shop.
  • Virtual programming, will include: Mother Goose, children's activities, parenting resources, and connections to partners who are doing programming.
  • Phone check ins, and support with connecting to any other needs.

Computer Drop-In (in-person):

North House

Mondays: 10:00 am – 12:00 pm (by appointment only, call 604-294-5444)

South House

Mondays: 12:00 pm – 2:00 pm (by appointment only, call 604-431-0400 or email literacy@burnabynh.ca)

Thursdays 3:00 pm – 5:00 pm (by appointment only, call 604-431-0400 or email literacy@burnabynh.ca

Webcafe (on Zoom):

Mondays: 12:00 pm – 2:00 pm and Thursdays: 3:00 pm – 5:00 pm (online – register here)

Would you like to learn how to use email, search the Internet, create files and documents or explore videoconferencing via Zoom, Jitsi, Callbridge and so much more? Volunteer Computer Instructors are available to help you with your computer learning needs. They will assist you with your questions and online application forms (ex. CERB, EI). 

Online training:

If you need more help than the support provided at the WebCafe, BNH will pair you up with a volunteer who will meet you online to answer your questions. Volunteers are able to provide support in English, Cantonese, Farsi, Mandarin, Korean and Punjabi. Please email Rajeeta Samala, Adult Literacy Program Coordinator, at literacy@burnabynh.ca if you are interested.

Zoom and Skype basics:

BNH has created a series of YouTube videos in English, Punjabi, Chinese and Farsi about how to use different video calling tools, including Zoom and Skype.”

Virtual Programs:

Check out Burnaby Neighbourhood House's schedule of virtual programs.

Address

North: 4908 Hastings Street, Burnaby
South: 4460 Beresford Street, Burnaby

Contact

9:30 a.m. to 4:30 p.m. Monday to Friday

North: 604-294-5444
South: 604-431-0400

Youth Employment Program: 236-889-4065

Social media
Last updated
September 15, 2020

The Crisis Intervention and Suicide Prevention Centre of BC (Crisis Centre) is a non-profit, volunteer organization committed to helping people help themselves and others deal with crisis.

Also provides emotional support, information and resources specific to mental health. Resources are also provided on the website.

Support by phone (24/7) and online youth chat (12 p.m. to 1 a.m.)

Contact

Phone:
Greater Vancouver Phone number for Youth: 604-872-3311
24/7 Support: 1-800-784-2433 (1-800-SUICIDE)
24/7 Mental Health Support: 310-6789 (no area code needed)

Suicide Help Line:
Toll Free: 1-866-661-3311
TTY: 1-866-872-0113
Senior’s Distress: 604-872-1234

Last updated
July 22, 2020

Information on a variety of mental health topics. Here to Help provides resources on navigating anxiety during the COVID-19 pandemic.

Last updated
April 28, 2020

The KUU-US Crisis Line Society operates a 24 hour provincial aboriginal crisis line.

Contact

Adults or elders can call: 250-723-4050
Children or youth can call: 250-723-2040
Anyone can call toll free: 1-800-588-8717

Last updated
July 27, 2020

Lifeguard App

The Lifeguard app, when activated just before the user takes a dose, can connect people to emergency responders if an overdose does occur. It has been developed by the Provincial Health Services Authority (PHSA), in partnership with regional health authorities and Lifeguard Digital Health and can be downloaded at both the App Store and Google Play. App Store: https://apps.apple.com/ca/app/lifeguard-app/id1359022089 ; Google Play: https://apps.apple.com/ca/app/lifeguard-app/id1359022089 .

Last updated
June 16, 2020

Offering phone, email and virtual check in and support groups. Please see their website and social media feeds for updates. Including:
• Seniors groups
• Online Peer Support Group for Newcomers
• Moving Ahead: A program for those facing significant barriers
• I Belong for LGBTQ individuals
• Help for Refugee Claimants
• Support for Women
• Support for Migrant workers

Last updated
July 22, 2020

Burnaby residents who are facing mild to moderate mental health challenges can receive up to 6 sessions for counselling support. Residents must be attached to a Burnaby family physician and require physician referral. Counselling sessions are primarily through video and phone due to COVID19 restrictions, but can be arranged to be in person if necessary. If you are looking for support call central intake 604-315-4430 Monday – Friday 8:30 a.m. to 4:30 p.m.

Contact

Phone: 604-315-4430

Last updated
July 28, 2020

Register through the United Way of Lower Mainland to connect with local community resources for help with grocery/pharmacy pickups, tech help, yard work, social check in, dog walking or other help. You can also register to volunteer your time.

United Way of Lower Mainland is connecting seniors with local agencies who can help with food security and social isolation.

Last updated
April 30, 2020

To support British Columbians of all ages during the COVID-19 pandemic, the Province is expanding existing mental health programs and launching new services. Find supports for the following: general, healthcare workers, youth, students and educators, parents, seniors, victims of family or sexual violence, Indigenous peoples.

Last updated
July 27, 2020

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