Financial assistance

Find information on financial assistance in Burnaby, BC and beyond to support you during COVID-19. Many resources offered are free or low-cost. Contact the organization, or check their website to determine service eligibility. 

We're working closely with service providers to keep these guides updated, however information provided here may quickly change. Contact us if your organization listed here needs information updated, or if your organization would like to be included in our guides. 

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Financial help for businesses

In partnership with the BC government and the Government of Canada, Small Business BC has launched an online portal to provide businesses resources and guidance on COVID-19, including checklists, webinars, and a support directory.

Contact

Phone: 1-833-254-4357 (HELP)

Last updated
April 28, 2020

The Burnaby Board of Trade has complied a comprehensive list of resources for Burnaby businesses on how to deal with COVID-19 and apply for financial help.

Contact

Phone: 604-412-0100

Last updated
April 28, 2020

This program for small bussinesses will launch in mid May through a partnership between the Federal and Provincial governments. Small businesses that qualify and have been affected by COVID-19 will see their rent reduced. 

Last updated
May 5, 2020

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Financial help for families

The Federal Government has a section with services and information for all child and family benefits. This includes the Canada child benefit, Child disability benefits, and Children's Special Allowances program. You can also request a Canada Revenue Agency Outreach information session with a CRA Outreach officer: https://www.canada.ca/en/revenue-agency/services/child-family-benefits/o... .

Last updated
May 29, 2020

This provincial support is for licensed childcare providers with a funding agreement through the Child Care Operating Funding Program to support essential service workers and families in their community.

Last updated
April 28, 2020

Family Services of Greater Vancouver (FSGV) has developed a free multilingual financial support service. FSGV’s COVID-19 Money Navigator provides support for individuals and families. They have navigators and coaches that can connect individuals to the benefits and financial supports available, including income, rent, utilities, taxes, and student support. 

Chat and helpline hours are available on Mondays to Fridays from 9 a.m. to 5 p.m.

Contact

Phone: 1-800-609-3202

Email: moneynavigator@FSGV.ca

Last updated
May 21, 2020

Children and youth with special needs and their families may be eligible for support from the Province’s new Emergency Relief Fund.

Last updated
April 28, 2020

The CCB is a tax-free monthly payment made to eligible families with children under 18 years of age. Families who qualify will receive this increase as part of their May payment.

This resource is now available in multiple languages: https://www.canada.ca/en/immigration-refugees-citizenship/services/coron... .

Contact

General Benefit enquires: 1-800-387-1193

Last updated
May 29, 2020

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Financial help for newcomers and refugees

Canadian Council for Refugee has created a question and answer page with frequently asked questions regarding refugee claims and other concerns during COVID-19: https://ccrweb.ca/en/covid-19-qa . They have also have a COVID-19 resource page that includes financial resources.

Last updated
May 11, 2020

Family Services of Greater Vancouver (FSGV) has developed a free multilingual financial support service. FSGV’s COVID-19 Money Navigator provides support for individuals and families. They have navigators and coaches that can connect individuals to the benefits and financial supports available, including income, rent, utilities, taxes, and student support. 

Chat and helpline hours are available on Mondays to Fridays from 9 a.m. to 5 p.m.

Contact

Phone: 1-800-609-3202

Email: moneynavigator@FSGV.ca

Last updated
May 21, 2020

The Legal Services Society (Legal Aid BC) has added to their FamilyLaw website with a list of legal questions and answers regarding a range of concerns including parenting, mortgages and rent, abuse and family violence, immigration and refugees, and welfare and benefits. The FamilyLaw website also has created a page with legal updates: https://familylaw.lss.bc.ca/coronavirus-updates .

Last updated
May 20, 2020

The Federal Government has put together a resource explaining the different Coronavirus financial assistance programs available for newcomers, temporary residents and refugees. This includes people who are temporarily living in Canada.

This page provides information in multiple languages on the following : Canada Child Benefit, Canada Emergency Response Benefit (CERB), CERB frequently asked questions (FAQs), and how financial benefits affect family sponsorship. This resource is now available in multiple languages: https://www.canada.ca/en/immigration-refugees-citizenship/services/coron... .

There is also more information available on how COVID-19 is affecting immigration, refugees, citizenship and passport services: https://www.canada.ca/en/immigration-refugees-citizenship/services/coron... .

Last updated
May 11, 2020

A support group from Vancouver, which supports and advocates for LGBTQ+ refugees. Rainbow Refugee has pulled together information on their news page about COVID-19 that is useful for refugees. 

Contact
Last updated
May 8, 2020

The Refugee Sponsorship Training Program has created guides summarizing the financial benefits available for refugees under Canada’s COVID-19 Economic Response Plan in multiple languages including English, French, Amharic, Arabic, Armenian, Dari, Somali, Spanish, and Tigrinya.

Last updated
May 11, 2020

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Financial help for students

Effective March 30, 2020, all BC student loan payments will automatically be frozen for six months.

Last updated
April 28, 2020

Effective March 30, 2020, all Canada Student Loan borrowers will automatically have their repayments suspended until September 30, 2020. Students who are currently studying can continue to apply.

Last updated
April 28, 2020

Family Services of Greater Vancouver (FSGV) has developed a free multilingual financial support service. FSGV’s COVID-19 Money Navigator provides support for individuals and families. They have navigators and coaches that can connect individuals to the benefits and financial supports available, including income, rent, utilities, taxes, and student support. 

Chat and helpline hours are available on Mondays to Fridays from 9 a.m. to 5 p.m.

Contact

Phone: 1-800-609-3202

Email: moneynavigator@FSGV.ca

Last updated
May 21, 2020

The Government of Canada will be launching initiatives to aid students and recent graduates who have been affected by the economic impacts of the COVID-19 pandemic. These programs include the Canada Emergency Student Benefit and the Canada Student Service Grant.

Last updated
April 28, 2020

The Federal government has added extra $1.5 million to supplement the Indigenous Emergency Assistance Fund. This fund assists Indigenous students who are experiencing an unexpected financial emergency that may affect their ability to finish their studies.

Last updated
May 5, 2020

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Government financial aid for businesses

The Business Credit Availability Program will help businesses obtain financing. Through this program, $65 billion in direct lending and other types of financial support will be provided through Export Development Canada (EDC) and the Business Development Bank of Canada (BDC).

Contact

Business Development Bank of Canada, phone:1-877-232-2269
Export Development Canada, phone:1-800-229-0575

Last updated
April 28, 2020

Employers whose businesses have been affected by COVID-19 may be eligible for the Canada Emergency Wage Subsidy (CEWS). This subsidy from the Federal government provides 75% of employee wages for up to 12 weeks. See the application guide for more information.

Last updated
May 6, 2020

The Federal Government will be offering support for small businesses and not-for-profits, including the creation of new loan programs for businesses. These measures are a part of the Government of Canada’s COVID-19 Economic Response Plan.

Last updated
April 28, 2020

CEBA provides interest-free loans of up to $40,000 to Canadian-operated businesses and is backed by the Government of Canada. After reviewing their eligibility, businesses can apply through their financial institution or credit union.

Last updated
April 28, 2020

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Government financial aid for individuals

This program is for BC residents who lost income due to COVID-19,Eligible individuals will receive a one-time $1,000 payment. For more details, please visit the application page.

Last updated
April 30, 2020

The Provincial Government has set up a central website with updates regarding COVID-19. This link provides a list of the services available, including financial supports.

Contact

Phone: 1-888-COVID19

Last updated
April 28, 2020

The Federal Canada Emergency Response Benefit (CERB) provides $500 a week for up to four months for workers who lost their regular income as a result of the COVID-19 pandemic. Individuals can apply through the website or over the phone. The Government of Canada has created an FAQ page with information about eligibility and the program

Contact

Phone: 1-800-959-2019 or 1-800-959-2041

Last updated
May 29, 2020
Contact

Specific information on how EI benefits, Service Canada, Student Loans and other support programs offered by Employment and Social Development Canada have been modified for those who are directly affected by the COVID-19.

Last updated
April 28, 2020

Canada’s Employment Insurance (EI) benefits program provides workers, families, and other groups with financial support, including EI regular benefits and Sickness benefits. Those looking for support due to COVID-19 related concerns should also look at the Canada Emergency Response Benefit (CERB).

Contact

Phone: 1-800-206-7218
TTY: 1-800-529-3742

Last updated
April 28, 2020

Information on the Province’s income and social assistance programs, including year-round programs and COVID-19 response initiatives.

Contact

Phone: 1-866-866-0800

Last updated
April 28, 2020

To reduce barriers, the Provincial Government is putting in place new emergency measures to help people on income or disability assistance and low-income seniors. Individuals who are not receiving federal Employment Insurance (EI) or the Canada Emergency Response Benefit (CERB) and are on income Assistance, Disability Assistance, Comforts Allowance, and/or BC Senior's Supplement will automatically receive a $300 supplement on their cheques issued in April, May, and June.

Contact

Phone: 1-866-866-0800

Last updated
April 28, 2020

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Help from provincial services

BC Hydro is providing grants of up to $600 to customers facing temporary financial hardship.

Contact

Phone: 1-800-BCHYDRO

Last updated
April 28, 2020

Fortis has launched several initiatives to support residential and small business customers, including the recreation of a Customer Recovery Fund and waiving late payment fees.

Contact

Phone: 1-888-292-4104 (Natural Gas) or 1-888-292-4105 (Electricity)

Last updated
April 28, 2020

Customers who are facing financial difficulties due to COVID-19 and have a monthly Autoplan payment plan can defer their payment for up to 90 days.

Contact

Phone: 604-661-2723 or 1-800-665-6442

Last updated
April 28, 2020

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Housing and mortgage information

Information on actions being taken by BC Housing, including the BC-Temporary Rental Supplement (BC-TRS) Program.

Contact

Phone: 778-452-2836 or 1-877-757-2577

Last updated
April 30, 2020

Many of Canada’s largest banks, including Bank of Montreal, CIBC, National Bank of Canada, RBC Royal Bank, Scotiabank, and TD Bank, are offering customers who have been impacted by COVID-19 deferred mortgage payments.

Last updated
April 30, 2020

COVAID ("COVID + "aid") is a project from Thompson Rivers Faculty of Law to help Canadians get information about financial help in the COVID-19 crisis. A short survey refers you to any help you may be eligible for with mortgage deferrals at your financial institution.

Last updated
April 30, 2020

Canada Mortgage and Housing Corporation has information on understanding mortgage payment deferrals.

Last updated
April 30, 2020

The Legal Services Society (Legal Aid BC) has added to their FamilyLaw website with a list of legal questions and answers regarding a range of concerns including parenting, mortgages and rent, abuse and family violence, immigration and refugees, and welfare and benefits. The FamilyLaw website also has created a page with legal updates: https://familylaw.lss.bc.ca/coronavirus-updates .

Last updated
May 20, 2020

The Financial Consumer Agency of Canada explains borrowing against home equity if you need to free up cash.

Last updated
April 30, 2020

Provincially, Vancity Credit Union is waiving transact fees, offering a Loan Payment Deferral Program, buying back foreign currency, and has created a Community Response Fund for organizations.

Contact

Phone: 604-877-7000 or 1-888-826-2489

Last updated
April 30, 2020

People’s Law School provides legal information on mortgage payments and foreclosure.

Last updated
April 30, 2020

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Tax information and initiatives

B.C. Acorn is offering income tax assistance. A small fee is charged based on income. Individuals must earn below, $35K or under $45,000 per couple. Assistant is available 7 days a week from 9:00 a.m. to 6:00 p.m. Please phone or text to request assistance.

Contact

Phone 604-522-8707 or text 778-861-9760

Last updated
May 22, 2020

Various tax deadlines in B.C. are extended until September 30, 2020. Many of these affect businesses and employers. 

Last updated
April 28, 2020

The Canada Revenue Agency will defer the filing due date for the 2019 tax returns of individuals. Please see the CRA’s website for more information, including specific dates for individuals, businesses, and self-employed individuals.

Contact

Genereal tax enquires: 1-800-959-8281.

Last updated
May 7, 2020

The Canada Revenue Agency (CRA) is continuing its telephone “File My Return” service for eligible low-income individuals. Specifically for eligible participants who received an invitation letter in February, with details about the program, including the contact information. Call the CRA’s tax enquiries number or visit the Revenue Canada File My Return page for more information.

Contact

Phone: 1-800-959-8281

Last updated
May 22, 2020

Century House is helping New Westminster residents file income tax, specifically for seniors 60+ and persons with disabilities. To be eligible gross income should be below $35K for individuals and gross income should be below $40K per couple. Additionally, investment income must not exceed $1K per person. There can be no capital gains/losses and no business/rental income. You cannot file for deceased persons. Please submit all slips plus last year’s return (if you have it). Contact Century House for more details or to book a drop-off time.

Address

Phone: 604-519-1023

Last updated
May 22, 2020

There will be a one-time special payment in April of the Goods and Services Tax (GST) credit for those that normally qualify. More information about GST/HST can be viewed here: https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html .

Contact

General tax enquiries: 1-800-959-8281

Last updated
May 29, 2020

A one-time enhancement to the climate action tax credit will be paid in July 2020. Amounts vary from marital and child status.

Last updated
April 28, 2020

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Unemployment resources

Burnaby Public Library's Reference Department has created a list of databases that help with job search and career development. Also included in this section are links for Local resource centres, resume and interview skills tip, and how to find volunteer and non-profit postings. Please note that some local and government resource centres may have different times or services due to COVID.

Last updated
May 29, 2020

The Government of Canada’s Job Bank provides searchable job listings and career planning resources.

Last updated
April 28, 2020

S.U.C.C.E.S.S. Employment Services provides help for a diverse group of job seekers, including newcomers and those learning English. Due to COVID-19, services are currently limited to online visitation, email, and phone.

Last updated
April 28, 2020

To find volunteer opportunities visit the go volunteer website and use the advanced search to select positions that are suitable for you.

Youth who are interested in learning how volunteering can contribute to your Career and Personal Planning (CAPP) contact the CAPP Coordinator in your school.

Volunteer Burnaby now has section for those interested in volunteering for COVID-19 related causes.

Last updated
May 29, 2020

WorkBC provides support for individuals looking for employment. Due to COVID-19, some WorkBC Centres’ business hours and in-person services have changed. Please visit their website for hours of operation and phone numbers.

Address

Metrotown: 601 - 4211 Kingsway, Burnaby
Edmonds: 7297 Kingsway, Burnaby
Brentwood: 101 - 3999 Henning Dr., Burnaby

Last updated
April 28, 2020

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