Financial assistance

Find information on financial assistance in Burnaby, BC and beyond to support you during COVID-19. Many resources offered are free or low-cost. Contact the organization, or check their website to determine service eligibility. 

We're working closely with service providers to keep these guides updated, however information provided here may quickly change. Contact us if your organization listed here needs information updated, or if your organization would like to be included in our guides. 

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Financial help for businesses

In partnership with the BC government and the Government of Canada, Small Business BC has launched an online portal to provide businesses resources and guidance on COVID-19, including checklists, webinars, and a support directory.

Contact

Phone: 1-833-254-4357 (HELP)

Last updated
April 28, 2020

The Burnaby Board of Trade has complied a comprehensive list of resources for Burnaby businesses on how to deal with COVID-19 and apply for financial help.

Address

#201 4555 Kingsway, Burnaby

Contact

Phone: 604-412-0100

Last updated
July 7, 2020

This program for small bussinesses is through a partnership between the Federal and Provincial governments. Small businesses that qualify and have been affected by COVID-19 will see their rent reduced. Read the Province's press release here: https://news.gov.bc.ca/releases/2020FIN0024-000754

For the Government's website and information on how to apply, please visit: https://www.cmhc-schl.gc.ca/en/finance-and-investing/covid19-cecra-small-business . Applications are due by the end of July.

Available in English and French.

Last updated
July 7, 2020

Farm Credit Canada (FCC) has a number of support options for farmers in Canada, including the Agriculture and Food Business Solutions Fund, which is a $100-million venture capital fund to support experiencing business disruptions, including the COVID-19 pandemic. It was launched in partnership with Forage Capital Inc. Read more here: https://www.fcc-fac.ca/en/about-fcc/media-centre/news-releases/2020/fcc-... .

Available in English and French.

Last updated
June 22, 2020

Futurpreneur Canada helps support young entrepreneurs aged 18 to 39. They are a non-profit that provides financing, mentoring and support tools for aspiring business owners. Futurpreneur Canada's COVID-19 support page includes inspiring stories, resources, and information on the "Futurpreneur Canada’s Start-Up Program" that provides up to $60,000 in financial support: https://www.futurpreneur.ca/en/covid-19-hub/ .

Available in English and French.

Address

BC and Yukon Regional Office:

2015 Main Street, Vancouver

Contact

Phone: National Office: 1-800-464-2923 ; Local Regional Office: 604-598-2923.

Email: info@futurpreneur.ca

Last updated
July 7, 2020

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Financial help for families

A support fund created by Black in BC Mutual Aid in partnership with Black Lives Matter Vancouver to help those in the Black community who need financial help due to COVID-19. Priority will be going to those who are not eligible for EI and CERB and those who are more vulnerable (including newcomers and refugees). Please see the application form for more details and to find out if you are eligible. Volunteers are available to help fill out forms.

Social media
Last updated
June 16, 2020

The Federal Government has a section with services and information for all child and family benefits. This includes the Canada Child Benefit, child disability benefits, and the Children's Special Allowances program. You can also request a Canada Revenue Agency Outreach information session with a CRA Outreach officer: https://www.canada.ca/en/revenue-agency/services/child-family-benefits/o... .

Available in English and French.

Last updated
May 29, 2020

This provincial support is for licensed childcare providers with a funding agreement through the Child Care Operating Funding Program to support essential service workers and families in their community.

Temporary Emergency Funding will remain in place until August 31, 2020.

Last updated
August 4, 2020

Family Services of Greater Vancouver (FSGV) has developed a free multilingual financial support service. FSGV’s COVID-19 Money Navigator provides support for individuals and families. They have navigators and coaches that can connect individuals to the benefits and financial supports available, including income, rent, utilities, taxes, and student support. 

Chat and helpline hours are available on Mondays to Fridays from 9 a.m. to 5 p.m.

Services available in English, French, Farsi, Spanish, Vietnamese, Mandarin, Cantonese and more through the chat feature.

Address

201 – 1638 E Broadway, Vancouver

Contact

Phone: 1-800-609-3202

Email: moneynavigator@FSGV.ca

Last updated
May 21, 2020

Children and youth with special needs and their families may be eligible for support from the Province’s new Emergency Relief Fund. The Emergency Relief Fund is available from April 1, 2020 to September 30, 2020. 

Last updated
August 4, 2020

The CCB is a tax-free monthly payment made to eligible families with children under 18 years of age. Families who qualify will receive this increase as part of their May payment.

This resource is now available in multiple languages: https://www.canada.ca/en/immigration-refugees-citizenship/services/coron... .

Contact

General Benefit enquires: 1-800-387-1193

Last updated
May 29, 2020

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Financial help for newcomers and refugees

A support fund created by Black in BC Mutual Aid in partnership with Black Lives Matter Vancouver to help those in the Black community who need financial help due to COVID-19. Priority will be going to those who are not eligible for EI and CERB and those who are more vulnerable (including newcomers and refugees). Please see the application form for more details and to find out if you are eligible. Volunteers are available to help fill out forms.

Social media
Last updated
June 16, 2020

Canadian Council for Refugee has created a question and answer page with frequently asked questions regarding refugee claims and other concerns during COVID-19: https://ccrweb.ca/en/covid-19-qa . They have also have a COVID-19 resource page that includes financial resources.

Available in English and French.

Last updated
May 11, 2020

Family Services of Greater Vancouver (FSGV) has developed a free multilingual financial support service. FSGV’s COVID-19 Money Navigator provides support for individuals and families. They have navigators and coaches that can connect individuals to the benefits and financial supports available, including income, rent, utilities, taxes, and student support. 

Chat and helpline hours are available on Mondays to Fridays from 9 a.m. to 5 p.m.

Services available in English, French, Farsi, Spanish, Vietnamese, Mandarin, Cantonese and more through the chat feature.

Address

201 – 1638 E Broadway, Vancouver

Contact

Phone: 1-800-609-3202

Email: moneynavigator@FSGV.ca

Last updated
May 21, 2020

The Legal Services Society (Legal Aid BC) has added to their FamilyLaw website with a list of legal questions and answers regarding a range of concerns including parenting, mortgages and rent, abuse and family violence, immigration and refugees, and welfare and benefits. The FamilyLaw website also has created a page with legal updates: https://familylaw.lss.bc.ca/coronavirus-updates .

Last updated
September 11, 2020

The Federal Government has put together a resource explaining the different Coronavirus financial assistance programs available for newcomers, temporary residents and refugees. This includes people who are temporarily living in Canada.

This page provides information in multiple languages on the following : Canada Child Benefit, Canada Emergency Response Benefit (CERB), CERB frequently asked questions (FAQs), and how financial benefits affect family sponsorship. This resource is now available in multiple languages: https://www.canada.ca/en/immigration-refugees-citizenship/services/coron... .

There is also more information available on how COVID-19 is affecting immigration, refugees, citizenship and passport services: https://www.canada.ca/en/immigration-refugees-citizenship/services/coron... .

Includes links to CCB & CERB documentation in English, Spanish, Vietnamese, Chinese, Italian, Portuguese, Korean, Arabic, Farsi, and Punjabi.

Address

1148 Hornby Street, Vancouver

Last updated
July 24, 2020

A support group from Vancouver, which supports and advocates for LGBTQ+ refugees. Rainbow Refugee Society has pulled together useful information on their news page about COVID-19 that is useful for refugees: https://www.rainbowrefugee.com/news. They also have a COVID-19 resources page: https://www.rainbowrefugee.com/covid-19-resources .

Available in English, Spanish, Arabic and Farsi.

Address

QMUNITY, 1170 Bute Street, Vancouver

Contact
Last updated
July 7, 2020

The Refugee Sponsorship Training Program has created guides summarizing the financial benefits available for refugees under Canada’s COVID-19 Economic Response Plan in multiple languages including English, French, Amharic, Arabic, Armenian, Dari, Somali, Spanish, and Tigrinya.

Last updated
May 11, 2020

The Federal Government has outlined new measures for the Temporary Foreign Worker Program in repsonse to COVID-19. More information can be found in the Temporary Foreign Worker Program website: https://www.canada.ca/en/employment-social-development/services/foreign-workers.html

Specific information on how EI benefits, Service Canada, Student Loans and other support programs offered by Employment and Social Development Canada have been modified for those who are directly affected by the COVID-19.

Available in English and French.

Last updated
August 4, 2020

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Financial help for students

Effective March 30, 2020, all BC student loan payments will automatically be frozen for six months.

Last updated
April 28, 2020

A support fund created by Black in BC Mutual Aid in partnership with Black Lives Matter Vancouver to help those in the Black community who need financial help due to COVID-19. Priority will be going to those who are not eligible for EI and CERB and those who are more vulnerable (including newcomers and refugees). Please see the application form for more details and to find out if you are eligible. Volunteers are available to help fill out forms.

Social media
Last updated
June 16, 2020

The Canada Emergency Student Benefit (CESB) provides financial support to post-secondary students, and recent post-secondary and high school graduates who are unable to find work due to COVID-19. This benefit is for students who do not qualify for the Canada Emergency Response Benefit (CERB) or Employment Insurance (EI). Full eligibility details can be viewed here: https://www.canada.ca/en/revenue-agency/services/benefits/emergency-stud... .

Final eligibility period for the CESB is August 2 to August 29, 2020. All applications for the CESB must be submitted before September 30, 2020.

Available in English and French.

Last updated
August 4, 2020

Effective March 30, 2020, all Canada Student Loan borrowers will automatically have their repayments suspended until September 30, 2020. Students who are currently studying can continue to apply.

Available in English and French.

Last updated
June 5, 2020

Family Services of Greater Vancouver (FSGV) has developed a free multilingual financial support service. FSGV’s COVID-19 Money Navigator provides support for individuals and families. They have navigators and coaches that can connect individuals to the benefits and financial supports available, including income, rent, utilities, taxes, and student support. 

Chat and helpline hours are available on Mondays to Fridays from 9 a.m. to 5 p.m.

Services available in English, French, Farsi, Spanish, Vietnamese, Mandarin, Cantonese and more through the chat feature.

Address

201 – 1638 E Broadway, Vancouver

Contact

Phone: 1-800-609-3202

Email: moneynavigator@FSGV.ca

Last updated
May 21, 2020

The Government of Canada has launched initiatives to aid students and recent graduates who have been affected by the economic impacts of the COVID-19 pandemic. These programs include the Canada Emergency Student Benefit and the Canada Student Service Grant.

Available in English and French.

Last updated
June 5, 2020

The Federal government has added extra $1.5 million to supplement the Indigenous Emergency Assistance Fund. This fund assists Indigenous students who are experiencing an unexpected financial emergency that may affect their ability to finish their studies.

Last updated
May 5, 2020

StudentAidBC provides emergency student financial assistance. Their website includes information on how they have adapted their policies and streamline processes to support students. Information on provincial and federal programs is also provided.

Last updated
June 5, 2020

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Government financial aid for businesses

The Business Credit Availability Program will help businesses obtain financing. Through this program, $65 billion in direct lending and other types of financial support will be provided through Export Development Canada (EDC) and the Business Development Bank of Canada (BDC).

Available in English and French.

Contact

Business Development Bank of Canada, phone:1-877-232-2269
Export Development Canada, phone:1-800-229-0575

Last updated
June 5, 2020

Employers whose businesses have been affected by COVID-19 may be eligible for the Canada Emergency Wage Subsidy (CEWS). This subsidy from the Federal government provides 75% of employee wages for up to 12 weeks. See the application guide for more information.

On July 17, the Canadian Government announced there would be changes to the program, including an extension of the CEWS until December 19, 2020: https://www.canada.ca/en/department-finance/news/2020/07/supporting-canadian-workers-and-businesses-with-a-redesigned-canada-emergency-wage-subsidy.html .

Available in English and French.

Last updated
August 4, 2020

The Federal Government will be offering support for small businesses and not-for-profits, including the creation of new loan programs for businesses. These measures are a part of the Government of Canada’s COVID-19 Economic Response Plan.

Available in English and French.

Last updated
April 28, 2020

CEBA provides interest-free loans of up to $40,000 to Canadian-operated businesses and is backed by the Government of Canada. After reviewing their eligibility, businesses can apply through their financial institution or credit union.

Last updated
April 28, 2020

Community Foundations of Canada and the Government of Canada have launched the Emergency Community Support Fund to support charities and non-profit organizations serving vulnerable populations during COVID-19: https://www.canada.ca/en/services/benefits/emergency-community-support-f... . Deadline to apply is July 27, 2020: https://cfc-fcc.smapply.ca/prog/ECSF/ .

Available in English and French.

Last updated
June 22, 2020

The Canadian Red Cross is offering support to community organizations that are delivering vital services to facing the health, social and economic impacts of COVID-19. This funding comes from the Government of Canada’s Emergency Community Support Fund: https://www.canada.ca/en/services/benefits/emergency-community-support-f... . The deadline to apply is July 7, 2020.

Available for English and French.

Last updated
June 22, 2020

The United Way and the Government of Canada have launched the Emergency Community Support Fund (ECSF) to support charities and non-profit organizations serving vulnerable populations who are disproportionately impacted by the COVID-19: https://www.canada.ca/en/services/benefits/emergency-community-support-f... . An FAQ has been created with more information on the program: https://www.unitedway.ca/ecsf-faqs/ .

Available in English and French.

Last updated
June 22, 2020

Large Employer Emergency Financing Facility (LEEFF) provides emergency funding support for large Canadian enterprises facing financial challenges due to the economic impact of COVID-19. LEEFF is open to large Canadian employers who have a significant impact on Canada’s economy. For more information and eligibility, please see the LEEFF fact sheet: https://www.cdev.gc.ca/leeff-factsheet/

Available in English and French.

Last updated
June 22, 2020

The Regional Relief and Recovery Fund (RRRF) has been launched by the Government of Canada to help mitigate the financial pressure experienced by businesses and organizations. It also support projects by businesses, organizations and communities to prepare now for a successful recovery. Those who are legible need to apply through through their Regional Development Agency (RDA).

Last updated
June 22, 2020

As part of it's COVID-19 Economic Response Plan, the Government of Canada will provide up to $306.8 million in short-term, interest-free loans and non-repayable contributions for First Nations, Inuit, and Métis businesses. Small and medium-sized Indigenous businesses that are current or former clients of an Aboriginal Financial Institution may apply. The National Aboriginal Capital Corporations Association, is also offering support through this program: https://nacca.ca/covid-19/ .

Available in English and French.

Last updated
June 22, 2020

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Government financial aid for individuals

This program is for BC residents who lost income due to COVID-19,Eligible individuals will receive a one-time $1,000 payment. For more details, please visit the application page.

Last updated
April 30, 2020

The Provincial Government has set up a central website with updates regarding COVID-19. This link provides a list of the services available, including financial supports.

Contact

Phone: 1-888-COVID19

Last updated
April 28, 2020

The Federal Canada Emergency Response Benefit (CERB) provides $500 a week for up to 24 weeks for workers who lost their regular income as a result of the COVID-19 pandemic. Individuals can apply through the website or over the phone. The Government of Canada has created an FAQ page with information about eligibility and the program.

Available in English and French.

On July 31, the Canadian Government has announced plans to develop a support system after CERb ends for those who do not qualify for Employment Insurance (EI) under the existing rules, such as contract and gig workers: https://www.cbc.ca/news/politics/employment-insurance-cerb-contract-workers-pandemic-trudeau-1.5668961

Contact

Phone: 1-800-959-2019 or 1-800-959-2041

Last updated
August 4, 2020

Specific information on how EI benefits, Service Canada, Student Loans and other support programs offered by Employment and Social Development Canada have been modified for those who are directly affected by the COVID-19.

Available in English and French.

Last updated
August 4, 2020

Canada’s Employment Insurance (EI) benefits program provides workers, families, and other groups with financial support, including EI regular benefits and Sickness benefits. Those looking for support due to COVID-19 related concerns should also look at the Canada Emergency Response Benefit (CERB).

Available in English and French.

Contact

Phone: 1-800-206-7218
TTY: 1-800-529-3742

Last updated
August 4, 2020

Information on the Province’s income and social assistance programs, including year-round programs and COVID-19 response initiatives.

Contact

Phone: 1-866-866-0800

Last updated
April 28, 2020

The advocate provides free legal information, advocacy, and representation to low-income people. The areas of law this program covers include welfare, CPP, OAS, GIS, tenancy issues, and debt. See the website for a full list of poverty law matters covered. The advocate also helps with obtaining and storing ID through their IDBank program.

Contact

Burnaby Community Services, Jesse Vis-Dunbar, Legal Advocate
Phone: 778-714-5252
Email: jesse@bbyservices.ca

Last updated
September 11, 2020

To reduce barriers, the Provincial Government is putting in place new emergency measures to help people on income or disability assistance and low-income seniors. Individuals who are not receiving federal Employment Insurance (EI) or the Canada Emergency Response Benefit (CERB) and are on income Assistance, Disability Assistance, Comforts Allowance, and/or BC Senior's Supplement will automatically receive a $300 supplement on their cheques issued in April, May, and June.

Contact

Phone: 1-866-866-0800

Last updated
April 28, 2020

The Canada Revenue Agency (CRA) has launched a new feature to let you know if you have any uncashed cheques. A press release can be read here: https://www.canada.ca/en/revenue-agency/news/newsroom/tax-tips/tax-tips-... . The CBC also wrote an article on the new feature: https://www.cbc.ca/news/business/unclaimed-cash-cra-uncashed-cheques-1.5... .

Available in English and French.

Last updated
July 13, 2020

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Help from provincial services

BC Hydro is providing customers with updates on their response to COVID-19. Applications for the COVID-19 Relief Fund closed on June 30, 2020: https://app.bchydro.com/accounts-billing/bill-payment/ways-to-pay/covid-... . Customers who missed this deadline may still qualify for the Customer Crisis Fund, which is for residential customers experiencing a temporary financial crisis: https://app.bchydro.com/accounts-billing/bill-payment/ways-to-pay/custom... .

Contact

Phone: 1-800-BCHYDRO

Last updated
August 4, 2020

Fortis has launched several initiatives to support residential and small business customers, including the recreation of a Customer Recovery Fund and waiving late payment fees.

Contact

Phone: 1-888-292-4104 (Natural Gas) or 1-888-292-4105 (Electricity)

Last updated
April 28, 2020

Customers who are facing financial difficulties due to COVID-19 and have a monthly Autoplan payment plan can defer their payment for up to 90 days.

Contact

Phone: 604-661-2723 or 1-800-665-6442

Last updated
April 28, 2020

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Housing and mortgage information

Information on actions being taken by BC Housing, including the BC-Temporary Rental Supplement (BC-TRS) Program: https://www.bchousing.org/BCTRS .

Address

1701-4555 Kingsway, Burnaby

Contact

Phone: 778-452-2836 or 1-877-757-2577

Last updated
July 7, 2020

Many of Canada’s largest banks, including Bank of Montreal, CIBC, National Bank of Canada, RBC Royal Bank, Scotiabank, and TD Bank, are offering customers who have been impacted by COVID-19 deferred mortgage payments.

Available in English and French.

Last updated
August 4, 2020

COVAID ("COVID + "aid") is a project from Thompson Rivers Faculty of Law to help Canadians get information about financial help in the COVID-19 crisis. A short survey refers you to any help you may be eligible for with mortgage deferrals at your financial institution.

Last updated
June 5, 2020

Canada Mortgage and Housing Corporation has information on understanding mortgage payment deferrals.

Available in English and French.

Last updated
August 4, 2020

The Legal Services Society (Legal Aid BC) has added to their FamilyLaw website with a list of legal questions and answers regarding a range of concerns including parenting, mortgages and rent, abuse and family violence, immigration and refugees, and welfare and benefits. The FamilyLaw website also has created a page with legal updates: https://familylaw.lss.bc.ca/coronavirus-updates .

Last updated
September 11, 2020

Not COVID-specific. The Financial Consumer Agency of Canada explains borrowing against home equity if you need to free up cash.

Last updated
July 8, 2020

The advocate provides free legal information, advocacy, and representation to low-income people. The areas of law this program covers include welfare, CPP, OAS, GIS, tenancy issues, and debt. See the website for a full list of poverty law matters covered. The advocate also helps with obtaining and storing ID through their IDBank program.

Contact

Burnaby Community Services, Jesse Vis-Dunbar, Legal Advocate
Phone: 778-714-5252
Email: jesse@bbyservices.ca

Last updated
September 11, 2020

Provincially, Vancity Credit Union is waiving transact fees, offering a Loan Payment Deferral Program, buying back foreign currency, and has created a Community Response Fund for organizations.

Contact

Phone: 604-877-7000 or 1-888-826-2489

Last updated
April 30, 2020

Not COVID-specific. People’s Law School provides legal information on mortgage payments and foreclosure.

Last updated
July 8, 2020

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Tax information and initiatives

B.C. Acorn is offering income tax assistance. A small fee is charged based on income. Individuals must earn below, $35K or under $45,000 per couple. Assistant is available 7 days a week from 9:00 a.m. to 6:00 p.m. Please phone or text to request assistance.

Address

2 - 630B Carnarvon St., New Westminster

Contact

Phone 604-522-8707 or text 778-861-9760

Last updated
July 7, 2020

Various tax deadlines in B.C. are extended until September 30, 2020. Many of these affect businesses and employers. 

Last updated
April 28, 2020

The Canada Revenue Agency will defer the filing due date for the 2019 tax returns of individuals. Please see the CRA’s website for more information, including specific dates for individuals, businesses, and self-employed individuals.

Available in English and French.

Contact

General tax enquires: 1-800-959-8281.

Last updated
August 4, 2020

The Canada Revenue Agency (CRA) is continuing its telephone “File My Return” service for eligible low-income individuals. Specifically for eligible participants who received an invitation letter in February, with details about the program, including the contact information. Call the CRA’s tax enquiries number or visit the Revenue Canada File My Return page for more information.

Contact

Phone: 1-800-959-8281

Last updated
May 22, 2020

Century House is helping New Westminster residents file income tax, specifically for seniors 60+ and persons with disabilities. To be eligible gross income should be below $35K for individuals and gross income should be below $40K per couple. Additionally, investment income must not exceed $1K per person. There can be no capital gains/losses and no business/rental income. You cannot file for deceased persons. Please submit all slips plus last year’s return (if you have it). Contact Century House for more details or to book a drop-off time.

Address

620 8th St, New Westminster

Contact

604-519-1066

Last updated
July 7, 2020

There will be a one-time special payment in April of the Goods and Services Tax (GST) credit for those that normally qualify. More information about GST/HST can be viewed here: https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html .

Available in English and French.

Contact

General tax enquiries: 1-800-959-8281

Last updated
August 4, 2020

A one-time enhancement to the climate action tax credit will be paid in July 2020. Amounts vary from marital and child status.

Last updated
April 28, 2020

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Unemployment resources

Burnaby Public Library's Reference Department has created a list of databases that help with job search and career development. Also included in this section are links for Local resource centres, resume and interview skills tip, and how to find volunteer and non-profit postings. Please note that some local and government resource centres may have different times or services due to COVID.

Last updated
June 5, 2020

The Government of Canada’s Job Bank provides searchable job listings and career planning resources.

Available in English and French.

Last updated
August 4, 2020

S.U.C.C.E.S.S. Employment Services provides help for a diverse group of job seekers, including newcomers and those learning English. Due to COVID-19, services are currently limited to online visitation, email, and phone.

Address

#200 - 5172 Kingsway, Burnaby

Last updated
July 27, 2020

To find volunteer opportunities visit the go volunteer website and use the advanced search to select positions that are suitable for you.

Volunteer Burnaby also a specific area for youth: http://volunteerburnaby.ca/individual/volunteering-youth/ . Youth who are interested in learning how volunteering can contribute to your Career and Personal Planning (CAPP) contact the CAPP Coordinator in your school.

Volunteer Burnaby now has section for those interested in volunteering for COVID-19 related causes: https://app.betterimpact.com/Application?OrganizationGuid=043e5b71-64a6-...

Address

2101 Holdom Avenue, Burnaby

Last updated
July 8, 2020

WorkBC provides support for individuals looking for employment. Due to COVID-19, some WorkBC Centres’ business hours and in-person services have changed. Please visit their website for hours of operation and phone numbers: https://www.workbc.ca/Employment-Services/WorkBC-Centres.aspx .

Address

Metrotown: 601 - 4211 Kingsway, Burnaby
Edmonds: 7297 Kingsway, Burnaby
Brentwood: 101 - 3999 Henning Dr., Burnaby

Last updated
August 4, 2020

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