Children and families

Find information on services for kids and families in Burnaby, BC and beyond to support you during COVID-19. Many resources offered are free or low-cost. Contact the organization, or check their website to determine service eligibility. 

We're working closely with service providers to keep these guides updated, however information provided here may quickly change. Contact us if your organization listed here needs information updated, or if your organization would like to be included in our guides. 

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Books, education and school aged resources

  • We're open daily for browsing, walk-in holds pickup, computer and Wi-Fi access. Printers and scanners are also available.
  • If you don’t have a library card, call 604-436-5400 to get one over the phone. You can also register for a library card when you arrive at the branch.
  • Don’t have a library card? Contact us at 604-436-5400 and we’ll register you for a new account that you can use right away.

  • Staff are providing one-to-one technology support by phone and email. Librarians can help with using devices, connecting to digital resources and finding information.

  • Access a wide range of online resources for free with your library card. Call or email the library for help finding the online resource you need or using BPL's resources.
  • Access Burnaby Public Library’s free Wi-Fi from your device at any of the four library branches, including outside (typically within 10-20 meters of the building). To connect to BPL’s Wi-Fi:
  1. On your mobile device, open up the Wi-Fi connections screen.
  2. Select the network called “Burnaby-Library-Wifi” and you will be automatically connected. No password or library card is required.
  • The library has added many more online resources, including this list of recommended ebooks for children.
Contact

Phone: 604-436-5400

Email: eref@bpl.bc.ca or contact us

Last updated
September 24, 2020

Burnaby School District (SD41) is helping the community in many ways:

  • The Continuing Learning Website is a newly launched remote learning platform for all Burnaby Schools. The resources on this site are intended to support students with self-directed learning activities across a wide variety of subject areas. 
  • Burnaby School District is connecting directly with families to loan devices to students in need.  Their priority is secondary students. Please contact your child’s school for more information.
  • Access to learning opportunities during regular school hours will be available for children of Essential Service Workers grades K - 6 who have exhausted all other opportunities for supervision of their children. These free services are available Monday to Friday from 9 a.m. to 3 p.m. See SD41 website for more information about support for children of essential workers (ie preschool children/before and after school care).
  • StrongStart (family programs for young children) have set up blogs to connect with families. Check these blogs for updates about StrongStart.
  • Lunch program will be available in September, families who are in need of food during the summer should contact Burnaby Neighbourhood House at 604-294-5444
  • Burnaby School District has aiso shared health resources for talking about COVID-19 with your children.
Address

5325 Kincaid Street, Burnaby

Contact

Phone: 604-296-6900
Email: inquiries@burnabyschools.ca

Last updated
September 24, 2020

Keep Learning is maintained by the Ministry of Education and provides a collection of resources to help support learning from home, including weekly activities.

Last updated
April 30, 2020

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Things to do: Early Years

Let's use this time to get inspired and create as a family. City of Burnaby programmers and instructors have created some at home resources to help guide you. See what you can do while at home!

Last updated
July 31, 2020

Burnaby Family Life are continuing to provide parenting education/support groups, outreach to vulnerable women, pregnancy outreach, parent programs such as Mother Goose, circle times, Baby and Me, and Father's group, either virtually, outdoors with safe distancing or by phone. Childcare services for families of essential service providers. Check website for more details and to register.

Address

102 - 2101 Holdom Avenue, Burnaby

Contact
Social media
Last updated
September 15, 2020

Services for seniors:
(Self-referrals as well as referrals from BC211 and community agencies for these services)

  • Grocery shopping and other essentials for seniors who are able to pay for cost of groceries (service is also available in Farsi and Chinese).
  • Delivery of donated food bags for low income seniors.
  • Phone check ins, and support with any other needs.

Services for families with children 0-12:

  • Grocery shopping and other essentials for families who are isolated and can't get out but can afford to pay.
  • Delivery of donated food bags to low income families who are isolated. Grocery food cards may be avaliable (dependent on donations) for families who can still get out to shop.
  • Virtual programming, will include: Mother Goose, children's activities, parenting resources, and connections to partners who are doing programming.
  • Phone check ins, and support with connecting to any other needs.

Computer Drop-In (in-person):

North House

Mondays: 10:00 am – 12:00 pm (by appointment only, call 604-294-5444)

South House

Mondays: 12:00 pm – 2:00 pm (by appointment only, call 604-431-0400 or email literacy@burnabynh.ca)

Thursdays 3:00 pm – 5:00 pm (by appointment only, call 604-431-0400 or email literacy@burnabynh.ca

Webcafe (on Zoom):

Mondays: 12:00 pm – 2:00 pm and Thursdays: 3:00 pm – 5:00 pm (online – register here)

Would you like to learn how to use email, search the Internet, create files and documents or explore videoconferencing via Zoom, Jitsi, Callbridge and so much more? Volunteer Computer Instructors are available to help you with your computer learning needs. They will assist you with your questions and online application forms (ex. CERB, EI). 

Online training:

If you need more help than the support provided at the WebCafe, BNH will pair you up with a volunteer who will meet you online to answer your questions. Volunteers are able to provide support in English, Cantonese, Farsi, Mandarin, Korean and Punjabi. Please email Rajeeta Samala, Adult Literacy Program Coordinator, at literacy@burnabynh.ca if you are interested.

Zoom and Skype basics:

BNH has created a series of YouTube videos in English, Punjabi, Chinese and Farsi about how to use different video calling tools, including Zoom and Skype.”

Virtual Programs:

Check out Burnaby Neighbourhood House's schedule of virtual programs.

Address

North: 4908 Hastings Street, Burnaby
South: 4460 Beresford Street, Burnaby

Contact

9:30 a.m. to 4:30 p.m. Monday to Friday

North: 604-294-5444
South: 604-431-0400

Youth Employment Program: 236-889-4065

Social media
Last updated
September 15, 2020

Local parenting portal that features listings for local virtual events. Also includes many articles with ideas for activities.

Last updated
June 5, 2020

Create your own storytime at home! Learn new songs and rhymes and practice them with your child.

Last updated
June 5, 2020

Videos and activities to teach kids to care for the ocean – and the animals living in it.

Last updated
June 5, 2020

Easy science experiments and activities to try at home (4 and up).

Last updated
June 5, 2020

Indigenous non-profit society that strengthens indigenous families by providing support and resources. Clients are still supported via e-mail, Facebook or text. New intakes are still accepted, to apply complete form on website.

Make sure to visit SOTC's Facebook page for storytimes, programs, teachings, and other videos: https://www.facebook.com/pg/sotcs .

Spirit of the Children Society also provides assistance for Indigenous families and individuals in Burnaby, New Westminster, and the Tri-Cities searching for stable housing and helps with goal planning. SOTC also has a separate program for youth ages 16 to 24 who are episodically and chronically homeless to obtain or sustain housing, with priority given to youth who are aging out of or have aged out of care. Hours for both services are 9 am to 4 pm Mondays, Wednesdays, Thursdays, and Fridays.

Spirit of the Children Society is having Circle Time for Indigenous families at Moody Park in New Westminster on Thursday afternoons in September, as well as an online Circle Time on Fridays at 10:30am using Zoom. To register for either program, please contact 604-524-9113.

Address

201 - 768 Columbia St., New Westminster

Contact

Text: 604-524-9113
Email: reception@sotcs.ca

For more information contact Wanda Edgar: w.edgar@sotcs.ca

Social media
Last updated
June 2, 2020

Provides families and child care providers with child care information and referrals, support with the Affordable Child Care Benefit and other government child care funding programs, and quality professional development and parent education opportunities.

Online resources include virtual story times, Mother Goose programs online, online workshops for child care providers and families, and blog posts for families and child care providers.

Open to the public by appointment only.

Hours:
Monday, Tuesday, Wednesday 9 am - 4:30 p.m.
Thursday 9 a.m. to 8 p.m.
Friday 9 a.m. to 4:30 p.m.
2nd & 4th Saturday of the month 8:30 a.m. to 3 p.m.

The resource library is also open for curbside pick-up and delivery. Parents, child care providers, and ECE students in Burnaby, New Westminster, and the Tri-Cities are eligible to borrow a variety of developmentally appropriate resources such as toys, games, manipulatives, gross motor equipment, and circle time resources. Call for more information.

Address

4460 Beresford St., Burnaby

Contact

Phone:604-294-1109
Email bnwccrr@gv.ymca.ca

Social media
Last updated
September 15, 2020

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Things to do: Middle Years

Read a book, and make your own to add to their growing collection! Storybooks in the languages of Africa, including Amharic, Arabic, and Tigrigna.

Last updated
July 31, 2020

Non-profit organization that rates and recommends media (movies/TV, books, apps and games) for children. Provides lists of high quality content that is age appropriate.

Last updated
April 30, 2020

Includes Dog Man creator Dav Pilkey’s drawing videos and writing prompts.

Last updated
July 31, 2020

This great resource is still in development, and currently has picture books in Nêhiyawêwin, Halq'eméylem, and other Indigenous languages. Translate the stories into the language you speak at home and help expand the books available for everyone to share.

Last updated
July 31, 2020

An online activity for kids to figure out all their activities for the day, to see if it meets the Canadian 24-Hour Movement Guidelines for Children and Youth (aged 5-17), which will help them sleep better. Can be navigated by kids, but results are best shared with a parent.

Last updated
April 30, 2020

This easily understood computer programming language is a lot of fun to experiment with and works on most devices. Kids can do this on their own once they understand the basics. An app called ScratchJr for younger children is also available: https://www.scratchjr.org/.

Last updated
April 30, 2020

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Childcare

Burnaby School District (SD41) is helping the community in many ways:

  • The Continuing Learning Website is a newly launched remote learning platform for all Burnaby Schools. The resources on this site are intended to support students with self-directed learning activities across a wide variety of subject areas. 
  • Burnaby School District is connecting directly with families to loan devices to students in need.  Their priority is secondary students. Please contact your child’s school for more information.
  • Access to learning opportunities during regular school hours will be available for children of Essential Service Workers grades K - 6 who have exhausted all other opportunities for supervision of their children. These free services are available Monday to Friday from 9 a.m. to 3 p.m. See SD41 website for more information about support for children of essential workers (ie preschool children/before and after school care).
  • StrongStart (family programs for young children) have set up blogs to connect with families. Check these blogs for updates about StrongStart.
  • Lunch program will be available in September, families who are in need of food during the summer should contact Burnaby Neighbourhood House at 604-294-5444
  • Burnaby School District has aiso shared health resources for talking about COVID-19 with your children.
Address

5325 Kincaid Street, Burnaby

Contact

Phone: 604-296-6900
Email: inquiries@burnabyschools.ca

Last updated
September 24, 2020

Provides families and child care providers with child care information and referrals, support with the Affordable Child Care Benefit and other government child care funding programs, and quality professional development and parent education opportunities.

Online resources include virtual story times, Mother Goose programs online, online workshops for child care providers and families, and blog posts for families and child care providers.

Open to the public by appointment only.

Hours:
Monday, Tuesday, Wednesday 9 am - 4:30 p.m.
Thursday 9 a.m. to 8 p.m.
Friday 9 a.m. to 4:30 p.m.
2nd & 4th Saturday of the month 8:30 a.m. to 3 p.m.

The resource library is also open for curbside pick-up and delivery. Parents, child care providers, and ECE students in Burnaby, New Westminster, and the Tri-Cities are eligible to borrow a variety of developmentally appropriate resources such as toys, games, manipulatives, gross motor equipment, and circle time resources. Call for more information.

Address

4460 Beresford St., Burnaby

Contact

Phone:604-294-1109
Email bnwccrr@gv.ymca.ca

Social media
Last updated
September 15, 2020

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Community services and help for families

Cameray Child and Family Services new COVID-19 Youth Support Program provides free virtual counselling services for youth (up to the age of 21) experiencing anxiety, social isolation, stress, and sadness due to COVID-19. Self-referral intake process.

Cameray is a community-based agency providing online support groups, and individual support via call or video for individuals and families.

Address

102 - 5623 Imperial St., Burnaby

Contact
Last updated
September 17, 2020

Aboriginal Legal Aid, which is part of Legal Aid BC, has added to their website frequently asked questions covering COVID-19 related issues important to the Indigenous community including child protection, parenting, and Gladue reports.

Last updated
August 10, 2020

In Phase 3 Supported Child Development Consultants will continue providing virtual support whenever possible to clients and child care providers, but will incorporate in-person visits and appointments as determined appropriate and while applying physical distancing measures. Supported Child Development Consultants will implement virtual training for child care providers.

Address

Main Office: 2805 Kingsway Vancouver
Satellite Office: (By Appointment only) 4460 Beresford Street, Burnaby

Contact

New Families can use the online referral system or call 604-451-5511 ext. 1424

Last updated
September 28, 2020

Website provides early childhood development resources and information for families, including this listing of free online programs in Burnaby for families: http://www.kidsinburnaby.ca/free-online-programs-for-burnaby-parents .

Contact
Last updated
July 18, 2020

Burnaby Family Life are continuing to provide parenting education/support groups, outreach to vulnerable women, pregnancy outreach, parent programs such as Mother Goose, circle times, Baby and Me, and Father's group, either virtually, outdoors with safe distancing or by phone. Childcare services for families of essential service providers. Check website for more details and to register.

Address

102 - 2101 Holdom Avenue, Burnaby

Contact
Social media
Last updated
September 15, 2020

Services for seniors:
(Self-referrals as well as referrals from BC211 and community agencies for these services)

  • Grocery shopping and other essentials for seniors who are able to pay for cost of groceries (service is also available in Farsi and Chinese).
  • Delivery of donated food bags for low income seniors.
  • Phone check ins, and support with any other needs.

Services for families with children 0-12:

  • Grocery shopping and other essentials for families who are isolated and can't get out but can afford to pay.
  • Delivery of donated food bags to low income families who are isolated. Grocery food cards may be avaliable (dependent on donations) for families who can still get out to shop.
  • Virtual programming, will include: Mother Goose, children's activities, parenting resources, and connections to partners who are doing programming.
  • Phone check ins, and support with connecting to any other needs.

Computer Drop-In (in-person):

North House

Mondays: 10:00 am – 12:00 pm (by appointment only, call 604-294-5444)

South House

Mondays: 12:00 pm – 2:00 pm (by appointment only, call 604-431-0400 or email literacy@burnabynh.ca)

Thursdays 3:00 pm – 5:00 pm (by appointment only, call 604-431-0400 or email literacy@burnabynh.ca

Webcafe (on Zoom):

Mondays: 12:00 pm – 2:00 pm and Thursdays: 3:00 pm – 5:00 pm (online – register here)

Would you like to learn how to use email, search the Internet, create files and documents or explore videoconferencing via Zoom, Jitsi, Callbridge and so much more? Volunteer Computer Instructors are available to help you with your computer learning needs. They will assist you with your questions and online application forms (ex. CERB, EI). 

Online training:

If you need more help than the support provided at the WebCafe, BNH will pair you up with a volunteer who will meet you online to answer your questions. Volunteers are able to provide support in English, Cantonese, Farsi, Mandarin, Korean and Punjabi. Please email Rajeeta Samala, Adult Literacy Program Coordinator, at literacy@burnabynh.ca if you are interested.

Zoom and Skype basics:

BNH has created a series of YouTube videos in English, Punjabi, Chinese and Farsi about how to use different video calling tools, including Zoom and Skype.”

Virtual Programs:

Check out Burnaby Neighbourhood House's schedule of virtual programs.

Address

North: 4908 Hastings Street, Burnaby
South: 4460 Beresford Street, Burnaby

Contact

9:30 a.m. to 4:30 p.m. Monday to Friday

North: 604-294-5444
South: 604-431-0400

Youth Employment Program: 236-889-4065

Social media
Last updated
September 15, 2020

Providing free consultation to families, caregivers and professionals with questions, concerns, or are curious about how to better support a child’s development, seeking strategies for challenging behaviours, or wanting to strengthen the relationship with a child under five years old. Consultations are self referral via phone, email, one-on-one virtual meetings and socially distanced meetings in the community. Resource Newsletter is emailed daily with children’s activities, parent support, and information – email Anita to sign up.

Address

201 - 1638 E Broadway, Vancouver

Contact

Email Anita Olson at aolson@fsgv.ca or phone/text at 604-723-9548 .

Last updated
August 10, 2020

Services currently provided by phone or internet using primarily email and Zoom.

We provide information and orientation to Immigrants and refugees in various languages including Arabic, Mandarin/Cantonese, Russian, Punjabi, Hindi, Farsi-Dari, Serbo-Croatian, Tagalog, English and French. This includes services linked to the impact of COVID-19 as well as information related to settlement, documentation for PR card renewal, sponsorship and citizenship.

Conversation classes are held Mondays to Fridays: tech mentoring is provided in first language over the phone, homework support over the phone and workshops are available on various topics.

Address

207 - 7355 Canada Way, Burnaby

Contact

Phone: 604-395-8000
Email: burnaby.settlement@issbc.org

Last updated
August 17, 2020

Any parenting needs, concerns, and questions are answered on their phone helpline, Monday to Friday 9 a.m. to 5 p.m. Online parent education groups are also being provided including: Circle of Security, New Parent Group - The First Months, Parenting Toddlers and Preschoolers, and Parenting through the Middle Years.

Address

8888 University Drive, Burnaby

Contact

Phone: 778-782-3548
Email: infochld@sfu.ca

Last updated
September 15, 2020

Services are currently being provided to wait listed or current clients only.
Staff are connecting with and supporting clients by phone with information about COVID-19, support for food insecure and economically impacted families, parent resources navigating online learning for children, and dealing with anxiety and misinformation.

Address

7009 Kingsway, Burnaby

Contact

Phone: 604-636-0120
Email: zteferra@mosaicbc.org

Last updated
August 10, 2020

Supporting immigrants and refugees women and their children.

Services currently offered are Community English Class for Women, Women Leadership Program, Outreach Support, Family & Children Program, Home Visitor for Early Years Refugees, Local Food Hub (in partnership with Journey Home Community Association).

Address

1874 Kingsway, Vancouver

Contact

Phone: 604 298 5888

Email: programs@pirs.bc.ca

Last updated
August 18, 2020

Currently offering support phone lines and online weekly support circles for parents and grandparents raising grandchildren.

Address

204 - 5623 Imperial St., Burnaby

Contact

To join an online weekly support circle: 1-877-345-9777

BC Parenting Support Line: 1-877-345-9777

Grandparents Raising Grandchildren/Kinship Care Support Line: 1-855-474-9777

Last updated
May 11, 2020

A multicultural, multi-service agency that assists people with newcomer settlement, employment, community development, language training, family and youth counselling, affordable housing and seniors care in all stages of their Canadian journey.

Currently providing webinars, virtual tours, parent support groups, Mother Goose programs and youth employment programs online. All programs can be viewed on SUCCESS’ events page.

Youth Support Program (Virtual) – Starting Monday, July 20
The Program supports older youth to develop life skills and explore unique career and education pathways. To sign up email daeun.chung@success.bc.ca

Address

200 - 5172 Kingsway, Burnaby

Contact

Arabic: 236-880-3048
Korean: 236-880-3071
Vietnamese: 236-880-3250
Chinese (phone 1) - Burnaby: 604-889-2486
Farsi (phone 2) - Tri-Cities: 236-880-3483
Japanese: 236-880-3392
Tagalog: 236-838-5782
Punjabi: 604-362-0216

For Mother Goose programs and parent support groups:
Teresa (Mandarin) Phone: 604-318-2731, Email: teresa.hsieh@success.bc.ca
Monica (Korean) Phone: 604-468-6064, Email: monica.lim@success.bc.ca

Last updated
July 18, 2020

Indigenous non-profit society that strengthens indigenous families by providing support and resources. Clients are still supported via e-mail, Facebook or text. New intakes are still accepted, to apply complete form on website.

Make sure to visit SOTC's Facebook page for storytimes, programs, teachings, and other videos: https://www.facebook.com/pg/sotcs .

Spirit of the Children Society also provides assistance for Indigenous families and individuals in Burnaby, New Westminster, and the Tri-Cities searching for stable housing and helps with goal planning. SOTC also has a separate program for youth ages 16 to 24 who are episodically and chronically homeless to obtain or sustain housing, with priority given to youth who are aging out of or have aged out of care. Hours for both services are 9 am to 4 pm Mondays, Wednesdays, Thursdays, and Fridays.

Spirit of the Children Society is having Circle Time for Indigenous families at Moody Park in New Westminster on Thursday afternoons in September, as well as an online Circle Time on Fridays at 10:30am using Zoom. To register for either program, please contact 604-524-9113.

Address

201 - 768 Columbia St., New Westminster

Contact

Text: 604-524-9113
Email: reception@sotcs.ca

For more information contact Wanda Edgar: w.edgar@sotcs.ca

Social media
Last updated
June 2, 2020

The SMILE program for young mothers and fathers offers support, guidance, prenatal supplementary care and pro-choice-oriented counselling to young pregnant and parenting women and their partners.
This program accepts self-referrals, third-party referrals, or referrals through MCFD or other social service and health care professionals.
Currently they are e now offering prenatal and all services in person. Their prenatal is offered once a month. Service is for youth under 24 years who live in Burnaby or New west.

Address

5271 Clinton Street, Burnaby

Contact

Phone: 604-298-6245
Email: smile@stleo.ca

Last updated
July 16, 2020

Provides culturally sensitive, trauma-informed, confidential supportive counselling, advocacy and referrals to immigrant, refugee and visible minority women, children and families experiencing family violence, in more than 20 languages. Provides assistance in navigating and connecting to the various social and legal systems.
Services are currently being provided by phone and email.

Address

306 - 4980 Kingsway, Burnaby

Contact

Phone: 604-436-1025

Last updated
April 28, 2020

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Domestic violence support services

Second-stage accommodation and support for single women and women with children leaving an abusive relationship. Provided by Women in Need of Gaining Strength (WINGS). Accepts transgender women who have identified and lived as a woman for two years on a case-by-case basis. Phone line is open 24/7.
• Subsidized rent
• 5 single rooms, 2 suites, currently full, contact for availability
• ID required eventually
• Must be referred from first stage housing
• 19+
• 2 spaces for women with children
• No drugs or alcohol allowed
• Not wheelchair accessible
• No pets
• Food bank for residents once per week
• Laundry included
• Maximum stay from 6 months to 1 year
• Other services include toiletries, WiFi, TV

Address

c/o Box 501, 104-1015 Columbia St., New Westminster

Contact

Phone: 604-521-1888

Last updated
June 25, 2020

Dixon Transition Society helps to reduce the impact of domestic violence by providing transitional housing, support, and counselling for women and children fleeing violence.

Dixon House: Transition house for women and their dependent children who are fleeing violence. Women and children may stay for up to 30 days. We provide a safe and supportive environment where women and children receive unconditional support and advocacy 24 hours a day, 7 days a week. Services include emotional support, parenting support, children’s programs, resource information, networking, advocacy, crisis counselling, and assistance in finding alternative accommodation. 24 hour crisis line.

Stopping the Violence Counselling: Free, professional individual counselling for women, age 19 and over, who live in Burnaby and have experienced violence in their relationships, sexual assault, or childhood abuse. Counselling is currently provided through secure video teleconferencing software.

Family Counselling: Free professional counselling to adults as well as adolescents in conjunction with their parents or primary caregivers. Clients must reside in Burnaby and have children or otherwise be directly involved with raising children. Priority is given to referrals from the Ministry of Children and Family Development. Counselling is currently provided through secure video teleconferencing software.

• Free
• Capacity reduced due to COVID-19
• Transgender women not currently accepted but encouraged to call if in need of help
• ID preferred
• No referral required
• All ages
• Children allowed, male children accepted up to 18 years of age
• Alcohol and drug free environment
• Not wheelchair accessible
• Pets may be allowed or support with finding other accommodations
• Some services includes: meals, laundry, shower, clothing, toiletries, and assistance in accessing financial aid, legal aid, and affordable housing

Address

c/o 204-2101 Holdom Ave., Burnaby

Contact

24-hour Intake Line: 604-298-3454 or dixonsociety.ca/contact-us

Stopping the Violence Counselling: 604-298-2549

Family Counselling: 604-433-7380

Last updated
May 11, 2020

The Legal Services Society (Legal Aid BC) has added to their FamilyLaw website with a list of legal questions and answers regarding a range of concerns including parenting, mortgages and rent, abuse and family violence, immigration and refugees, and welfare and benefits. The FamilyLaw website also has created a page with legal updates: https://familylaw.lss.bc.ca/coronavirus-updates .

Last updated
September 11, 2020

BC Housing has created this directory to help women fleeing violence find contacts for housing and other supports. BC Housing staff are available to answer questions Monday to Friday from 8:30am-4:30pm.

Contact
Last updated
May 5, 2020

Transition house for self-identified women and their dependent children who are at risk of, or have experienced, violence. Run by The Salvation Army. Opportunity for second-stage housing may be available. Transgender women welcome. 24 hour intake.
• Free
• 21 spaces, not currently at capacity
• ID required, photocopies from other services ok
• No referral required
• 19+, separate screening for youth
• Children allowed, male children accepted up to age 17
• No drug use on site
• Wheelchair accessible
• No pets allowed
• No storage
• Meals provided
• Laundry and showers available
• Maximum stay 30 days
• Other services include: 24-hour crisis line, information for skills training and employment resources, counselling to women and children, follow-up support, chaplain provides spiritual care

Address

c/o PO Box 38048 King Edward Mall, Vancouver

Contact

Office: 604-872-0772
Crisis line: 604-872-7774

Last updated
June 25, 2020

Transition house for women with or without children, who are escaping violent relationships or are at-risk of abuse, threats, or violence run by Women in Need of Gaining Strength (WINGS). Accepts transgender women who have identified and lived as a woman for two years on a case-by-case basis. Also accepts refugees and refugee claimants, as well as women from out of province. Intake is 24/7.
• Free
• Currently at capacity; call to check availability
• No ID required
• No referral required but must phone first to do screening
• All ages
• Children allowed, may accept male children up to age 18; case-by-case
• No substance use on or off site
• Not wheelchair accessible
• No pets
• No storage
• Dinner provided, food provided for breakfast and lunch
• Laundry and shower available
• Maximum stay 30 days
• Must self isolate for 5 days upon arrival
• Other services: clothing, toiletries, 24 hour crisis line for advice, computer access, WiFi

Address

c/o Box 501, 104-1015 Columbia St., New Westminster

Contact

Phone: 604-521-1888

Last updated
June 25, 2020

Second-stage transition house for women with their dependent children, who have experienced abuse from their intimate partner (women trying to get kids back may be accepted). Run by YWCA Metro Vancouver. Transgender women and nonbinary people are welcome. Best days to reach the office are Tuesdays, Wednesdays, and Thursdays.
• rent is 30% of income (minimum rent as per BC Housing)
• always full, 10 units become available over the year
• ID required but women will be accepted without it if they are willing to get and show ID at a later date
• No referral required
• All ages, teens with children accepted
• Children allowed, accepts dependent male children of all ages
• No screening for substance use, no illegal substances allowed on premises, no smoking of any substances in units
• Wheelchair accessible
• Some pets allowed
• Staff picks up food from single women's food bank once a week that residents can help themselves to, weekly donations from grocery store
• Maximum stay 9 months, with possibility to extend to 2 years
• Other services include: emotional support, information and referral, court accompaniment, and advocacy

Address

c/o 1975 East 12th Ave., Vancouver

Contact

Phone: 604-734-5722

Last updated
April 30, 2020

Temporary shelter for self-identified women with or without children, who are escaping violent relationships or are at-risk of abuse, threats, or violence. Run by Chimo Community Services. Transgender women are welcome. Accepts refugees and refugee claimants, as well as women from out of province. Priority given to women with Canadian status. 24 hour intake.
• Free
• Currently full, call for availability
• No ID required
• No referral required
• 19+
• Children allowed, male children up to age 13 - older males may be accepted on condition
• No drug or alcohol use
• Wheelchair accessible
• No pets but will arrange for fostering with community partner
• No storage
• Meals provided
• Landry and showers available
• Maximum stay 30 days, clients may be eligible for an extension
• Other services include: practical assistance, advocacy support; assists clients in accessing financial assistance, legal aid, and affordable housing

Address

c/o 120 - 7000 Minoru Blvd., Richmond

Contact

Phone: 604-270-4900

Last updated
June 25, 2020

Temporary shelter primarily for Indigenous women who are fleeing violent relationships or are at-risk of abuse, threats or violence from a partner. Run by Helping Spirit Lodge Society. Funded by Aboriginal Housing Management Association (AHMA) and BC Housing. Transgender women welcome. 24 hour phone service.
• Free
• Currently not at capacity for families and singles, availability varies
• No ID required
• No referral required
• 19+
• Children allowed, accepts male children up to age 12; older males considered on a case-by-case basis
• No substance use during stay, detoxed min. 72 hours before admittance; accepts women on substitution therapy with appropriate documentation, and administration is done off site and must return with no smell or symptoms
• Wheelchair accessible
• No pets, will arrange for temporary accommodation with community partners
• No storage, one bag in and one bag out (must be able to carry it)
• Maximum stay 30 days
• Residents prepare their own food but there are food supplies
• Other services include: services delivered from an Indigenous and holistic perspective; guests have access to clothing, toiletries, and form completion assistance for housing; resource information to enable women to explore their options and define their goals as well as assist with the development of safety plans, general support

Address

3965 Dumfries St., Vancouver

Contact

Phone: 604-872-6649

Last updated
June 26, 2020

Second-stage transition house for women and their children; focusses on Aboriginal cultural healing practices but all women fleeing abusive relationships are accepted. Run by Helping Spirit Lodge Society. Funded by Aboriginal Housing Management Association (AHMA) and BC Housing. Transgender women are welcome, must identify as female for at least one year prior. Phone hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.
• Affordable housing
• Openings at least every 18 months
• No referral required but preferable if referred from Spirit Lodge Transitional House
• Children allowed, accepts male children up to age 13
• Substance free
• Wheelchair accessible
• No pets
• Must make your own food but they do regular food bank runs
• Maximum stay up to 18 months
• Other services include: programs to help residents gain skills, information, and confidence to be independent

Address

3965 Dumfries St., Vancouver

Contact

Phone: 604-873-2217

Last updated
April 30, 2020

Temporary shelter for women with or without children fleeing violent relationships, at-risk of abuse, threats, violence, women in crisis and experiencing or at-risk of homelessness. Shelter priority to those with children. Refugees and refugee claimants and women from out of province are welcome. Transgender women are found help elsewhere. 24 hour intake.
• Free
• Transition house is currently at capacity, will help women find alternative accommodations if full
• No ID required
• No referral required
• 19+ or independent
• Children allowed, accepts dependent male children up to age 19/20 on a case-by-case basis
• No harm reduction supplies, though that can depend on presence of children; substance users welcome
• Not wheelchair accessible
• No pets, will arrange for temporary accommodation with community partners
• No storage
• Meals provided
• Laundry and showers available
• Maximum stay 30 days
• Other services include: clothing, toiletries, 24-hour Rape Crisis Line; telephone peer counselling, some in-person counselling, some accompaniment to medical appointments, advocacy with police via phone, hospital accompaniment for rape kits, and advocacy support such as form completion assistance for "all females who have experienced any form of male violence (sexual assault, battery, rape, incest, prostitution, trafficking, and sexual harassment)", online support groups

Address

c/o PO Box 21562 1424 Commercial Dr., Vancouver

Contact

Phone: 604-872-8212

Last updated
June 26, 2020

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Government and health resources

Online medical and emotional supports and resources for families.
Fraser Health Public Health Essential Services include child and adult immunization clinic (in-person); new baby calls to parents.

Any questions about COVID-19 call the Burnaby Public Health unit. Check website to find out what other services can be provided.

Contact

Burnaby Public Health Unit: 604-918-7505

Non-medical questions about COVID-19 phone: 1-888-268-4319 or Text: 1-604-630-0300

Email: Melody Monro at melody.monro@fraserhealth.ca

Last updated
April 28, 2020

Supports the well-being of children, youth, and families, especially those who are vulnerable, through child protection and child and youth mental health services, and a variety of other services.
Services have't changed and offices remain open.

Contact

Phone: 1-800-663-9122

Last updated
April 28, 2020

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Mental health resources

Anxiety Canada has many resources for parents and children, including advice on how to talk to kids about COVID-19 and manage parental anxiety during this time: https://www.anxietycanada.com/articles/talking-to-kids-about-covid-19/.

Last updated
May 1, 2020

Developed by the BC Children’s Hospital, this app includes guided meditations, quick exercises, and everyday mindfulness tips. Many of the prompts are written, so this may be an app best used by older children or for the whole family to do together.

Last updated
April 30, 2020

BC Children's Kelty Mental Health Resource Centre provides resources and help for families. Their website includes information on mental well-being, how to improve self-esteem, managing stress, and also has a healthy living section.

Last updated
May 1, 2020

Call or text to connect with a professional counsellor or a trained volunteer Crisis Responder.
Kids Help Phone’s Live Chat service is temporarily closed.

Contact

Call: 1-800-668-6868 to speak with a professional counsellor 24/7.
Text: CONNECT to 686868 to reach a trained volunteer Crisis Responder 24/7.

Last updated
April 28, 2020

Burnaby residents who are facing mild to moderate mental health challenges can receive up to 6 sessions for counselling support. Residents must be attached to a Burnaby family physician and require physician referral. Counselling sessions are primarily through video and phone due to COVID19 restrictions, but can be arranged to be in person if necessary. If you are looking for support call central intake 604-315-4430 Monday – Friday 8:30 a.m. to 4:30 p.m.

Contact

Phone: 604-315-4430

Last updated
July 28, 2020

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